Warranty Guide

MOHAWK TECHNICAL SERVICES – HARD SURFACE | [e-mail] | 888.387.9881 1603_2020 | ES | 09/2020 | 3 of 4
Limitations on Liability (cont’d)
Improper Maintenance or Inadequate Care — Mohawk Wood Floors require maintenance performed in accordance with Mohawk’s written maintenance
instructions. These limited warranties do not cover damage or defects caused by improper maintenance or inadequate care. DO NOT use steam cleaners, spray
cleaners or any device that sprays liquids directly on the oor.
Renishing — While the factory nish of the Mohawk Wood Floor may be renished, doing so will void the Finish warranty.
Accidents, Abuse or Abnormal Wear — Mohawk does not warrant for damage or defects resulting from accidents, abuses, or abnormal usage which stain
or scratch the nish, diminish gloss, or indent the surface of the Mohawk Wood Floor. Mohawk’s limited warranties also do not cover damage or defects
caused by heavy or concentrated foot trafc, damage by pet claws (nails), or failure to use walk-off mats to protect the Mohawk Wood Floor from sand, gravel or
other abrasives.
Indentations from High Heels on Shoes — A high heel can concentrate as much as 2,000 pounds per square inch on the oor. This type of heel has a diameter
of approximately 3/8", and walking on any wood surface with high heels is considered abuse. Mohawk’s limited warranties do not cover damage or defects
caused by high heels, shoes in need of repair, or cleats.
Problems with Moisture or Dryness — Mohawk’s limited warranties do not cover damage or defects caused by wetting or the presence of excessive moisture,
or by conditions which are too dry. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc.) are not covered by
this warranty. See Mohawk’s written installation instructions for more details.
Excessive Lighting — Mohawk’s limited warranties do not cover damage or defects including but not limited to color change caused by excessive sunlight
or intense lighting. Excessive sunlight or intense lighting can cause color changes in the nished product. Window treatments will usually provide adequate
protection against excessive sunlight or intense lighting. Additionally, due to the effects of excessive sunlight or intense lighting, new and/or replacement
Mohawk Wood Floors may not match display samples and/or existing ooring.
Difference from Samples — Mohawk’s limited warranties do not cover visible differences between color samples and color of installed oors. Please approve
the color of the actual Mohawk Wood Floor prior to installation.
Radiant Heating —Mohawk Wood Floors may be used with radiant heating systems provided they are installed in compliance with Mohawk’s written
installation instructions.
Transferability — These warranties apply only to the original Buyer and to the Mohawk Wood Floor in its original installation. These warranties are
not transferable.
Buyer’s Obligation — Buyer agrees to follow all installation, care and maintenance directions related to the Mohawk Wood Floor. Buyer also agrees to allow
Mohawk the opportunity to repair any claimed defects. If removal or repair of ooring occurs before Mohawk inspects the installed oor, warranty may be void.
The original proof of purchase must be supplied along with a warranty claim submission.
Residential Engineered Hardwood Flooring Care and Maintenance Recommendations
Mohawk Wood Floors require routine care and regular maintenance in order to maintain the beauty of their appearance over time. The recommendations in this
section are in accordance with guidelines required to maintain the coverage of the limited warranties and will prolong the life of the Mohawk Wood Floor.
Preventative Maintenance:
• Use protective mats at all exterior entrances.
• Vacuum or sweep the oor regularly. Warning: Vacuums with a beater bar or power rotary brush head can damage a wood oor and should
never be used.
• Remove spills promptly using a hardwood cleaner and a clean white cloth.
• Use felt protectors under chairs and heavy pieces of furniture.
• Footwear should be periodically checked for wear. Shoes in need of repair or spiked heels can severely damage hardwood oors.