Warranty

Building Settling or Uneven Subfloor -- Building settling or uneven subfloors are
considered to be part of the pre-installation inspection process. Do not install the Mohawk
Wood Floor if these situations exist. Mohawk’s limited warranties do not cover damage or
defects caused by settling or uneven subfloors.
Improper Installation -- Mohawk Wood Floors must be installed in strict accordance with
Mohawk’s written installation instructions. Improper installation done in a way that is
contrary to Mohawk’s written installation instructions can cause problems with a Mohawk
Wood Floor. Mohawk’s limited warranties do not cover damage or defects caused by
improper installation.
Improper Maintenance or Inadequate Care -- Your Mohawk floor requires maintenance.
Mohawk Wood Floors must be maintained in accordance with Mohawk’s written
maintenance instructions. These limited warranties do not cover damage or defects caused
by improper maintenance or inadequate care. DO NOT use steam cleaners, spray cleaners
or any device that sprays liquids directly on the floor.
Refinishing -- While the factory finish of the Mohawk Wood Floor may be refinished, doing
so will void the Finish warranty.
Accidents, Abuse or Abnormal Wear -- Mohawk does not warrant for damage or defects
resulting from accidents, abuses, or abnormal usage which stain or scratch the finish,
diminish gloss, or indent the surface of the Mohawk Wood Floor. Mohawk’s limited
warranties also do not cover damage or defects caused by heavy or concentrated foot
traffic, damage by pet claws (nails), or failure to protect the Mohawk Wood Floor from sand,
gravel or other abrasives by use of walk off mats.
Indentations from High Heels on Shoes -- A high heel can concentrate as much as 2,000
pounds per square inch on the floor. This type of heel has a diameter of approximately 3/8",
and walking on any wood surface with high heels is considered an abusive situation.
Mohawk’s limited warranties do not cover damage or defects caused by high heels, shoes
in need of repair, or golf cleats.
Problems with Moisture or Dryness -- Mohawk’s limited warranties do not cover damage
or defects caused by wetting or the presence of excessive moisture, or by conditions which
are too dry. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers,
dishwashers, clothes washers, etc.) are not covered by this warranty. See Mohawk’s written
installation instructions for more details.
Excessive Lighting -- Mohawk’s limited warranties do not cover damage or defects,
including, but not limited to, color change caused by excessive sunlight or intense lighting.
Excessive sunlight or intense lighting can cause color changes in the finished product.
Window treatments will usually provide adequate protection against excessive sunlight or
intense lighting. Additionally, due to the effects of excessive sunlight or intense lighting,
new and/or replacement Mohawk Wood Floors may not match display samples and/or
existing flooring.
Difference from Samples -- Mohawk’s limited warranties do not cover the differences that
can be seen between color samples and color of installed floors. Please approve the color
of the actual Mohawk Wood Floor prior to installation.
Radiant Heating -- Solid hardwood is not warranted for use with radiant heating systems.
Engineered hardwoods may be used with radiant heating systems provided they are
installed in compliance with the Mohawk’s written installation instructions.