Warranty Guide
4
Residential Warranty Details
Warranty Remedy
If your Mohawk oor fails to perform as stated in the applicable Mohawk LVT Residential Limited Warranty, Mohawk
will determine whether it will assist in the repair of the defective area or supply new Mohawk material of the same color,
design or grade if available. If unavailable or discontinued, Mohawk reserves the right to select and supply similar Mohawk
material. At times, it may be necessary to contract a Certied Inspector to determine unknown causes; Mohawk reserves
the right to determine if this action is necessary or not.
1. If Mohawk authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to
clear any items placed over the affected area subsequent to the original installation. Mohawk will not credit or
reimburse cost associated with the removal of those items.
2. Mohawk will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional
installation was paid for when the original oor was installed for years 1 and 2. For years 3 through 5, 50% of
reasonable labor costs will be reimbursed if professional installation was paid for when the original oor was
installed. After 5 years, there will be no reimbursement for installation labor.
3. Labor reimbursement will not be considered for installations not adhering to the Mohawk Residential LVT Click
Installation Guide*.
4. Warranty coverage for a replacement oor will be limited to the remaining portion of the original warranty.
Ifthereisaquestionastowhatisconsidered“reasonablecost,”pleasecallMohawkat888-225-8287andaskforour
ClaimsDepartment.
Consequential or Incidental Damages
MOHAWK EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE
WARRANTIES. By this we mean that Mohawk will not credit or pay for any loss, expense, or damage other than to the
ooring itself that may result from a manufacturing defect in the ooring. Some examples of consequential or incidental
damages are: replacement of suboors or underlayments, trim moldings, disconnecting / reconnecting appliances or
xtures as well as moving of furniture.
NOTE:Ifyouroorisreplacedbecauseofdiscolorationdueto“bottomupstaining”ormoldgrowth,thisisconsidereda
site-relatedconditionandthereplacementoorwillnotbewarrantedagainstfuturediscolorationorstaining.
THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING
IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE
EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
For details on how to le a claim, please refer to our “How to File a Claim” Section (pg 5).
* Theinstallationmanualisreviewedonaregularbasis,andoorsmustbeinstalledaccordingtotherecommendationsthatarecurrent
andavailableatthetimeofinstallation.
** Mohawkrecommendsnon-asphaltsealerstohelpavoidwalkoffstaining.
*** Mohawkdoesnotrecommendtheuseofcastersonanyooringwithouttheappropriatechairpads.