Warranty Guide
2
General LVT Residential Limited Warranty
Conditions & Owner Obligations
These warranties only extend to the original end user and are not transferable.
In order to maintain and protect your coverage under the terms of these warranties, it is the Owner’s obligation to adhere
to the following:
1. Know which warranties apply to your particular LVT ooring.
2. Keep proof of your purchase in the form of a bill, invoice or statement from your retailer that shows the date and
price you paid for the LVT ooring (including labor).
3. Understand that the manufacturer warrants the rst quality products — which are used only for recommended
Residential use — will perform properly for the stated warranty period when installed in accordance with Mohawk
LVT Click Installation Guides over approved substrates and underlayments. The warranty period, when valid,
begins on the date of the original installation.
• Residential use is dened as: use in living space environments (which do not have light or heavy
commercial trafc) including all areas of owner-occupied residence. If there is question as to the type of
use that is considered “residential,” please contact your manufacturer representative prior to purchase
and installation. PLEASE NOTE Residential warranty exclusions with respect to caster and rolling loads
due to the unusual characteristics of this type of wheel trafc.
4. Ensure LVT ooring is installed in an environment that maintains a temperature rang of 65º to 85º Fahrenheit (18º
and 29ºC) 24 hours for Click product, during and after installation.
• Mohawk Residential Click products are warrantied to be used in 3 Season Room installations. For this
application, the ooring, adhesive (if applicable) and the environment it is to be installed must have a set
time of 72 hours and must maintain a temperature range between 65º and 85º Fahrenheit (18º and 29º
Celsius) before, during and after installation.
• NOTE: 3 Season Rooms must be enclosed with no exposure to the elements or direct sunlight. If the 3
Season Room does not meet these requirements, it will void the warranty.
5. Inspect ooring material prior to installation for any imperfections or manufacturing related defects. Mohawk
oorings receive extensive testing and visual examination in an attempt to assure your shipped oor is always rst
quality. It is the responsibility of the installer/end user to conrm the received material is free of any obvious visible
conditions that may be detrimental to the appearance and/or performance of the product.
• Minor color, shade and/or texture variations are normal. Any variances between actual material, product
samples and/or brochures should be addressed with your retailer prior to installation. If the retailer
determines the condition “unacceptable,” the manufacturer should be informed immediately.
6. Support furniture with wide, weight-bearing, smooth non-staining oor protectors or non-staining felt pads.
The protectors/pads should be at least one inch in diameter, and rest at on the oor. The heavier the item, the
wider the oor protector should be. Non-staining felt pads should be inspected periodically and maintained
with respect to the amount of foot trafc to remove embedded material to avoid abrasion. Make sure any metal
protectors are rust-proof. Replace narrow dome furniture rests with the appropriate width, weight-bearing
ooring protectors.
• Chair mats designed for hard surface oors are required under all chairs and stools with casters.
7. Perform proper cleaning and maintenance regularly and as needed. See Mohawk LVT Care and Maintenance
Guide: Residential for details.