Warranty

7
MOHAWK Residential Warranty Details
Warranty Remedy
If your floor fails to perform as stated in the applicable Mohawk General LVT Residential Limited Warranty, Mohawk will
determine whether it will assist in the repair of the defective area or supply new material of the same color, design or grade if
available. If unavailable or discontinued, Mohawk reserves the right to select and supply similar material. At times, it may be
necessary to contract a Certified Inspector to determine unknown causes; Mohawk reserves the right to determine if this action
is necessary or not.
1. If Mohawk authorizes
repairs or replacement of a section as a result of a warranty claim, you will be required to clear
any items placed over the affected area subsequent to the original installation. Mohawk will not credit or reimburse
cost associated with the removal of those items.
2. Mohawk will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional installation
was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of reasonable labor
costs will be reimburs
ed if professional installation was paid for when the original floor was installed. After 5 years,
there will be no reimbursement for installation labor.
3. Labor reimbursement will not be considered for installations not adhering to the Mohawk Residential LVT Click
Installation Guidelines*.
4. Warranty coverage for a replacement floor will be limited to the remaining portion of the original warranty.
If there is a question as to what is considered “reasonable cost,” please call at 888-225-8287 and ask for our Claims
Depart
ment.
Consequential or Incidental Damages
Mohawk EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE WARRANTIES.
By this we mean that Mohawk will not credit or pay for any loss, expense, or damage other than to the flooring itself that may
result from a manufacturing related defects in the flooring. Some examples of consequential or incidental damages are:
replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting appliances or fixtures as well as
moving of furniture
NOTE:
If your floor is replaced because of discoloration due to “bottom up staining” or mold or mildew gro
wth, this is
considered a site-related condition and the replacement floor will not be warranted against future discoloration or staining.
THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING
IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE
EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
For details on how to file a claim, please refer to
our “How to File a Claim” Section (pg. 14)
* The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current and
available at the time of installation.
** Mohawk does not recommend the use of casters on any flooring without appropriate chair pads.
This document is reviewed on an ongoing basis.
08/16/2018