Warranty

©2016 Aladdin Commercial
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www.aladdin-commercial.com
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1-800-2MOHAWK
II. Limitations - This warranty does not include:
1. Disgurement or damage caused by abnormal use or any damage to the carpet not arising out of
a manufacturing defect in the carpet, including such disgurement or damage as tears, burns, pulls,
cuts, oods, excessive alkalinity, excessive moisture, installation on stairs, damage resulting from
improper cleaning agents or methods, neglect or damage in transit;
2. This warranty specically excludes general soiling, discoloration, appearance change, due to pile
distortion, and exposure to substances or contaminants which degrade or destroy nylon yarn or the
color of the carpet. Also, this warranty specically excludes carpet which has been surface treat-
ed with materials not recommenced or approved by Mohawk, or which has been subjected to
abnormal use or conditions or to cleaning agents or maintenance methods not recommended
or approved by Mohawk.
3. Abuse by any athletic equipment such as roller skates, ski boots, or golf shoes.
4. Differential fading from light exposure, dye lot differences, and soiling.
5. Any condition that would have been visible upon inspection prior to installation.
6. Any condition resulting from other than ordinary wear, or from any use for which
the product was not designed.
Ill. Owner Obligation
1. Owner must submit notice of all claims under this warranty to Mohawk, within a reasonable
time after discovery of the alleged defect and within the specied warranty period.
2. Claims must be submitted at www.mohawknet.com or in writing and delivered to
the following:
Mohawk
Attention: Claims Department
508 East Morris St.
P.O. Box 1448 Dalton, GA 30721
3. If Mohawk determines that carpet is to be replaced or repaired under the terms of this warranty,
all areas must be free of all equipment, furnishings, partitions, and the like at the Owner’s expense.
IV. Warranty Remedies
1. After receipt of proper written notice of the claim, Mohawk may designate a representative
to inspect the carpet with the Owner’s representative.
2. Subject to the above warranty limitations and Owner’s obligations, Mohawk shall, at its sole
discretion, repair or replace the affected carpet or refund the proportional purchase price for
the affected area.