Manufacturer Warranty

P a g e | 3 5/16/2014
6. Any condition resulting from other than ordinary wear or from any use for which
the product was not designed; and
7. Any issues related to moisture and alkalinity in the substrate. Moisture and pH
testing are not the responsibility of Mohawk Group.
III. Owner Obligation
1. Owner must submit notice of all claims under this warranty to Mohawk Group
within a reasonable time after discovery of the alleged defect and within the
specified warranty period.
2. Claims must be submitted at www.mohawknet.com or in writing and delivered
to the following:
Mohawk Group
Attention: Claims Department
508 East Morris St.
P.O. Box 1448
Dalton, GA 30721
3. If Mohawk Group determines that carpet is to be replaced or repaired under the
terms of this warranty, all areas must be free of all equipment, furnishings,
partitions, and the like at the Owner’s expense.
IV. Warranty Remedies
1. After receipt of proper written notice of the claim, Mohawk Group may
designate a representative to inspect the carpet with the Owner’s
representative.
2. Subject to the above warranty limitations and Owner’s obligations, Mohawk
Group shall, at its sole discretion, repair or replace the affected carpet or refund
the proportional purchase price for the affected area.
3. Any replacement will be made with a comparable product selected by Mohawk
Group from the current Mohawk Group running line. However, Mohawk
Group’s obligation shall not include the reimbursing of any indirect costs or
incidental or consequential damages, however incurred. By way of example
and not limitation, damages arising from the interruption of use of the spaces
affected or expenses in removing furniture or equipment from the affected area
shall not be included in its obligation.
4. The remedies provided in connection with this limited warranty are expressly in
lieu of any other remedies provided under any other express or implied
warranty, INCLUDING ANY WARRANTY BY MODEL OR SAMPLE AND ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, and of any
other obligation on the part of Mohawk Group. This warranty supersedes any
additional or inconsistent warranty(ies) set by the dealer, Owner, or any third
party. In no event shall Mohawk Group be liable for any incidental or
consequential damages. No modification of this warranty shall be effective
unless in writing and signed by an authorized representative of Mohawk Group.
Please Note: Some States do not allow the exclusion or limitation of incidental or
consequential damages or limitations on how long an implied warranty lasts. The
above limitation or exclusion may not apply in some situations.
This warranty provides the Owner specific legal rights, and the Owner may also have
other rights which vary from state to state. Except for these rights, the remedies
provided under this warranty state the limit of Mohawk Group responsibilities.