Warranty Information

0824 SV | 01. 2020 | 2 of 4MOHAWK TECHNICAL SERVICES DEPARTMENT | 508 EAST MORRIS STREET, DALTON, GA. 30721 | 888.387.9881
Residential Hardwood Warranties
Limitations on Liability cont’d...
Floor which has proven defective, then Mohawk will supply a new Mohawk Wood Floor of the same color and grade, if available. If such Mohawk
Wood Floor is unavailable or discontinued, Mohawk reserves the right to supply a Mohawk Wood Floor of similar value and appearance. Warranty
coverage is limited to a one-time oor replacement. These limited warranties do not apply to Cabin grade or other downgraded or discontinued
Mohawk Wood Floors, and any such product(s) are “sold as is”. Any and all representations, promises, warranties or statements by Mohawk or its
agents that differ in any manner from the terms of these limited warranties shall be of no force or effect unless in writing, signed by a duly authorized
ofcer of Mohawk.
Any of the following shall void and invalidate the above limited warranties:
Visible Defects — Boards with visible defects must not be installed. Visible defects are those defects which are apparent on the face of the ooring.
Boards with visible defects must be noted by the installer and reported before installation so that replacement ooring can be furnished before
installation. A product deformity that is not measurable or that is visible only under certain light or from certain angles is not considered a defect
and therefore not covered under the warranty. It is the responsibility of the Buyer and Installer to inspect the ooring prior to installation. MOHAWK
accepts no responsibility for liabilities, claims, or expenses, including labor cost, where ooring with visible defects have been installed.
Building Settling or Uneven Suboor — Building settling or uneven suboors are considered part of the pre-installation inspection process. Do not
install the Mohawk Wood Floor if these conditions exist. Mohawk’s limited warranties do not cover damage or defects caused by settling or uneven
suboors.
Improper Installation — Mohawk Wood Floors must be installed in strict accordance with Mohawk’s written installation instructions. Improper
installation counter to Mohawk’s written installation instructions can result in failure of Mohawk Wood Floors. Mohawk’s limited warranties do not
cover damage or defects caused by improper installation.
Improper Maintenance or Inadequate Care — Mohawk Wood Floors require maintenance performed in accordance with Mohawk’s written
maintenance instructions. These limited warranties do not cover damage or defects caused by improper maintenance or inadequate care. DO NOT
use steam cleaners, spray cleaners or any device that sprays liquids directly on the oor.
Renishing — While the factory nish of the Mohawk Wood Floor may be renished, doing so will void the Finish warranty.
Accidents, Abuse or Abnormal Wear — Mohawk does not warrant for damage or defects resulting from accidents, abuses, or abnormal usage
which stain or scratch the nish, diminish gloss, or indent the surface of the Mohawk Wood Floor. Mohawk’s limited warranties also do not cover
damage or defects caused by heavy or concentrated foot trafc, damage by pet claws (nails), or failure to use walk-off mats to protect the Mohawk
Wood Floor from sand, gravel or other abrasives.
Indentations from High Heels on Shoes — A high heel can concentrate as much as 2,000 pounds per square inch on the oor. This type of heel has
a diameter of approximately 3/8”, and walking on any wood surface with high heels is considered abuse. Mohawk’s limited warranties do not cover
damage or defects caused by high heels, shoes in need of repair, or cleats.
Problems with Moisture or Dryness — Mohawk’s limited warranties do not cover damage or defects caused by wetting or the presence of
excessive moisture, or by conditions which are too dry. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers,
clothes washers, etc.) are not covered by this warranty. See Mohawk’s written installation instructions for more details.
Excessive Lighting — Mohawk’s limited warranties do not cover damage or defects including but not limited to color change caused by excessive
sunlight or intense lighting. Excessive sunlight or intense lighting can cause color changes in the nished product. Window treatments will usually
provide adequate protection against excessive sunlight or intense lighting. Additionally, due to the effects of excessive sunlight or intense lighting,
new and/or replacement Mohawk Wood Floors may not match display samples and/or existing ooring.
Difference from Samples — Mohawk’s limited warranties do not cover visible differences between color samples and color of installed oors. Please
approve the color of the actual Mohawk Wood Floor prior to installation.