User manual

13
WHAT HAPPENS IF SOMETHING GOES WRONG
If the oven does not come on:
* Where appropriate, check that it is plugged in
properly
* Check that the socket switch and/or the switch
from the mains supply to the oven are ON
* Replace the fuse in the plug, if required, with
another of the same rating and check that this plug
has been wired up correctly
* Check that the socket, when present, is receiving
power - by plugging in an appliance you know to
be working
* Check that the fuse in the fuse box is intact
* If condensation appears inside the oven please
read the paragraph on page 11 about
condensation
In after all these checks, the oven still does not work,
contact your local Moffat Service Agent.
HELP US TO HELP YOU
Service
In the event of your appliance requiring
service:
Before calling out an engineer, please
ensure you have followed the checklist and
have the purchase date to hand.
Telephone numbers are detailed on the list
headed “Moffat Aftersales Service”.
Please note that all enquiries concerning
service should be addressed to your local
Service Agent.
When booking a service call we will need to
know the model number and date of
purchase, together with your name,
address with postcode (Service areas are
defined by the postcode), telephone
number, and what appears to be wrong.
Keep the receipt with this booklet as
proof of purchase.
In-guarantee customers should ensure
that the above checks have been made
as the engineer will make a charge if the
fault is not a mechanical or electrical
breakdown.
Please note that proof of purchase is
required for any in-guarantee service
calls.
Customer Relations Department
For general enquiries concerning your Moffat
appliance, contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Moffat
99 Oakley Road
Bedfordshire
LU4 9QQ
Tel.: 01582 - 585858