User manual

14
We, Moffat, undertake that if, within 12 months of the date of the purchase, this Moffat appliance or any part
thereof is proved to be defective by any reason only of faulty workmanship or materials, we will, at our option,
repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that:
* The appliance has been correctly installed and
used only on the gas and electricity supply stated
on the rating plate.
* The appliance has been used for normal domestic
purpose only, and in accordance with the
manufacturer's operating and maintenance
istructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any
person not authorised by us.
* All service work under this guarantee must be
undertaken by a Moffat Service Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Mon - Fri. Visit may be available outside these
hours, in which case a charge will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a
commercial or similar environment, plus those
which are the subject to rental agreements.
* Products of Moffat manufacture which are not
marketed by Moffat. EU Countries - the standard
guarantee is applicable but is subject to owner's
responsibility and cost to ensure the appliance
meets the standards set by the country to which
the product is taken. Proof of purchase may be
required. The Moffat company in the country
concerned will be pleased to advise further.
Guarantee Conditions
Help us to help you
Customer Relations Department
For general enquiries concerning your Moffat
appliance, contact our Customer Relations
Department by letter or telephone as follows:
Customer Care Department
Moffat
99 Luton Oakley Road
Bedfordshire
LU4 9QQ
Tel.: 01582 - 585858
In the event of your appliance
requiring service
Telephone numbers are detailed on the list headed
“Moffat Service Centre”.
When booking a service call we will need to know
the model number and date of purchase, together
with your name, address with postcode (service areas
are defined by the postcode), telephone number, and
what appears to be wrong.
Keep the receipt with this booklet as proof of
purchase.