FAQ

25300 Al Moen Drive | North Olmsted, Ohio 44070
How does INLY ensure quality ingredients?
The capsule formulations comply with European cosmetic regulatory standards and
have been tested to ensure the quality, safety and compliance of the final product. The
fragrance contained in the formulation is made with 100% pure, natural and complete
essential oils.
Why can't I remove a shower capsule?
Make sure the infusion of essential oils is turned off by aligning the dilution lever to the
"o" position (far-right position when looking at the front of the handshower). From
there, you can rotate the infusion dial on the back of the handshower counterclockwise
until it stops and then slide the capsule out.
Why won't the dilution lever move?
The dilution lever will not move from the "o" position unless an INLY shower capsule is
fully locked into the infusion dial on the back of the handshower. Make sure the notches
are aligned on the dial. See the instruction manual for additional tips.
Are there special cleaning instructions for this shower?
There are no special cleaning instructions for this product. Like all Moen showerheads,
we recommend using a mild soap, rinsing with warm water and drying with a clean, soft
cloth. Never use cleaners containing abrasives, ammonia, chlorine, bleach or other
harsh chemicals to clean, as they may damage the finish.
The aromatherapy handshower is equipped with a filter screen in the base of the device
handle to protect against debris getting into the shower and causing blockage. You can
find it by removing the shower hose connected at the base of the handshower. Use
pliers to remove the screen. Flush the screen upside-down under running water to
wash away build-up or debris that might be causing reduced water flow.
Is there a warranty for the aromatherapy shower?
The showerhead is backed by Moen's Aromatherapy Shower Limited Lifetime Warranty.
Where are the INLY shower capsules made?
They are made in France. To create the aromatherapy experience, Moen partnered with
INLY, a brand owned by the French corporation Skinjay, to adapt their inventive
technology and make it available for the North American consumer.