Warranty Guide

installation ("Commercial Holder"). For example, this includes owners of commercial or investment
buildings, hospitals, nursing/assisted or staged-care living units). Except for the warranty duration,
which is 1 year from the date of purchase, Products used in such commercial applications are warranted
on the same terms and conditions, including but not limited to In-Home Service, as stated in this Limited
Warranty.
Exclusive remedy under this limited warranty: this limited warranty states your sole and exclusive
remedy and Moen’s sole obligation in the event of any defective or non-conforming product. These
provisions cannot be changed by any party on behalf of Moen. Repaired or replaced components are
warranted only on the same terms and for the remainder of the warranty period of the original product.
Moen reserves the right to discontinue or change any product. If a product or component is not
available, Moen may select and provide a replacement product or component of equivalent quality and
price.
What This Limited Warranty Does Not Cover: This Limited Warranty Does Not Cover Or Include Product
Defects, Non-Conformities, Damages Or Losses Attributable To Or Arising From:
 Accidents; abuse; misuse; negligence; lack of or improper cleaning or maintenance; damage
from incorrect installation or mounting (other than by a Moen authorized service professional)
such as electrical connections due to improper installation, leaks at the sink flange, dishwasher
inlet or discharge elbow, or damage from excessive torqueing of manufacturer's screws; any
operation inconsistent with Moen's recommendations and instructions that are generally
available in Moen's Product Owner's Guide or on the Moen website at www.moen.com. NOTE:
to reduce the risk of damage to the Products and personal injury, do not put into the Product
items such as large whole bones, clams or oyster shells, whole corn husks, glass, china, plastic,
metal such as bottle caps, tin, aluminum foil, utensils, hot grease, or other hot liquids. READ
MOEN INSTALLATION AND USE INSTRUCTIONS CAREFULLY BEFORE INSTALLATION AND USE.
AND NOTE further: DO NOT attempt to lubricate your Product and NEVER put lye or caustic
chemical drain cleaners into the Product, as they are considered improper maintenance and
may cause corrosion of metal parts which damage will be detectable and not covered by this
warranty.
 Excessive wear beyond normal wear and tear from private household use; damage from fire,
flood, or other acts of God.
 Outdoor installations or use with yard or planting debris or soil.
 Repair or replacement service performed by other than by a Moen authorized service
professional.
 Removal of any other materials (such as sinks, counters, tiles, flooring or other plumbing
fixtures), reinstallation, refinishing, or additional labor if and to the extent required or provided
by Moen's authorized service professional in order to repair or replace the Product or part
under warranty.