User's Manual

Troubleshooting

This section lists common problems you may have when using

your phone. Check to see whether your issue is listed here be-

fore contacting the Hisense service center.

I can’t turn my phone on

If you can’t turn your phone on, try the following:

• Press and hold power key for two seconds or longer.

• Check that the battery is fully charged before turning your

phone on.

• Press and hold the power button until your phone vibrates.

• Check that your battery is properly connected to your phone,

and that the connecting points are clean. If your phone has

a built-in battery, contact the service center.

My phone keeps turning o󰀨 automatically

If your phone keeps turning o󰀨 automatically, try the following:

• Check your battery power. If the power is low, charge your

phone.

• Check softwares or applications to see if they are normal. If

not, restart your phone.

I can’t use an application on my phone

If you can’t use an application on your phone, try the following:

• Check if your phone has sufficient storage. Delete some

messages from your phone.