Technical data

Technical support - electronic support services
522
-
Technical Support, Updates, and Licensing ModelSim EE/PLUS Reference Manual
Technical support - electronic support services
Mentor Graphics customers
Mentor Graphics Customer Support offers a SupportNet-Email server for North
American and European companies that lets customers find product information
or submit service requests (call logs) to the SupportCenter 24 hours a day, 365
days a year. The server will return a call log number within minutes. SSEs follow
up on the call logs submitted through SupportNet-Email using the same process
as if a customer had phoned the SupportCenter. For more information about using
the SupportNet-Email server, send a blank e-mail message to the following
address: [e-mail]
.
Additionally, customers can open call logs or search the Mentor TechNote
database of solutions to try to find the answers to their questions by logging onto
Mentor Graphics’ Customer Support web home page at http://
supportnetweb.mentorg.com.
To establish a SupportNet account for your site (both a site-based SupportNet-
Web account and a user-based SupportNet Email account), please submit the
following information: name, phone number, fax number, email address,
company name, site ID. Within one business day, you will be provided with the
account information for new registrations.
While all customers worldwide are invited to obtain a SupportNet-Web site login,
the SupportNet-Email services are currently limited to customers who receive
support from Mentor support offices in North America or Europe. If you receive
support from Mentor offices outside of North America or Europe, please contact
your local field office to obtain assistance for a technical-support issue.
Model Technology customers
Support questions may be submitted through the Model Technology web site at:
www.model.com
. Model Technology customers may also email test cases to
[e-mail]
; please provide the following information, in this format, in
the body of your email message:
• Your name:
Company:
Email address (if different from message address):
Telephone:
FAX (optional):
• Model
Sim
product (EE or PE, and VHDL, VLOG, LNL, or PLUS):