Technical data

ModelSim EE/PLUS Reference Manual Technical Support, Updates, and Licensing -
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Technical Support, Updates, and Licensing
Technical support - by telephone
Mentor Graphics customers In North America
For customers who purchased products from Mentor Graphics in North America,
and are under a current support contract, technical telephone support is available
from the central SupportCenter by calling toll-free 1-800-547-4303. The coverage
window is from 6:00am to 5:30pm Pacific Time. All coverage is provided
Monday through Friday, excluding Mentor Graphics holidays.
The more preliminary information customers can supply about a problem or issue
at the beginning of the reporting process, the sooner the Software Support
Engineer (SSE) can supply a solution or workaround. Information of most help to
the SSE includes accurate operating system and software version numbers, the
steps leading to the problem or crash, the first few lines of a traceback, and
problem sections of the Procedural Interface code.
Mentor Graphics customers outside North America
For customers who purchased products from Mentor Graphics outside of North
America, should contact their local support organization. A list of local Mentor
Graphics SupportCenters outside North America can be found at
supportnetweb.mentorg.com
under "Connections", then "International
Directory".
Model Technology customers worldwide
For customers who purchased from Model Technology, please contact Model
Technology via the support line at 1-503-641-1340 from 8:00 AM to 5:00 PM
Pacific Time. Be sure to have your server hostID or hardware security key
authorization number handy.