User guide

Troubleshooting 147
 Safari (version 5.1.7 or higher)
● If your computer has other adapters (for example, Ethernet) connected to other
networks, disable or remove them from your computer.
● If Internet security software is running on your computer, disable it and see whether the
error message still occurs. Some firewall software may block access to the home page.
● If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See
DHCP.)
● Check your Web browser settings:
1. Open the Control Panel in Windows.
2. Double-click Internet Options.
3. From the Security tab, restore the default settings.
4. From the Connections tab, select Never dial a connection.
5. From the Advanced tab, restore the default settings.
6. Close and reopen your Web browser.
● Disconnect your device from your computer (if you’re using the micro-USB cable).
Remove the battery from your device. Reinsert the battery.
If, after checking all of the above, you still cannot display the home page, consider resetting the
software to default settings. (See Resetting to Factory Default Settings.)
Cannot Connect to the Mobile Broadband Network
If this message is displayed, go through the following steps.
● Make sure your computer is connected to your device (through Wi-Fi or with an Ethernet
cable). (See Connect to Your Gateway’s Network.)
● Make sure you’re in a network coverage area.
● Check the Network Mode setting (See Setting the Allowed Network Mode). For
example, if it’s set to LTE Only, you won’t be able to connect if you don’t have LTE
coverage.
● If you’re roaming on 3G, make sure that roaming is enabled. (See
Setting the Roaming Mode.) (Roaming is not supported on LTE.)
Note: Roaming charges may apply.