User guide

Troubleshooting 145
Troubleshooting
Learn about various troubleshooting tips, and what to do when a specific message is displayed.
General Tips
Here are some general tips to get you started.
● If some settings are preventing you from connecting to Wi-Fi, connect via Ethernet.
Cable your computer to an Ethernet LAN port on your device.
● Go to sprint.com/support to access troubleshooting and other resources.
● The knowledge base at the NETGEAR website (support.netgear.com) may also be
useful.
Insufficient Signal Strength
If you have insufficient signal strength, an icon is displayed on your device’s home screen, and
on the web page’s Connection Details section.
Insufficient signal strength, indicated by , may occur because:
● You are outside network coverage areas.
● Your device’s internal antenna is pointing in the wrong direction.
● You are in or near a structure that is blocking the signal.
● You are near a device that is causing radio signal interference.
● A network or account problem is preventing you from obtaining service.
See also Improving Signal Strength.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Main or Guest Wi-Fi networks of the Netgear 6100D,
there are several things you should check.
Make sure that:
● The maximum number of Wi-Fi devices has not been reached. (For information about
how to determine the number of connected Wi-Fi devices and set the maximum, see
View and Unblock Devices (Block List) and Set the Maximum Number of Wi-Fi Devices.)
● You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct
Wi-Fi password.