Use and Care Manual

14
ONE-YEAR LIMITED WARRANTY
What is Covered Under This Warranty?
The item you have purchased is warranted against defects in material and
workmanship for the following parts from the date of purchase for the period of
warranty as outlined below, but only when the unit is installed and operated in
accordance with the instructions in this Owner’s Manual and in compliance with local
building and fire codes:
Limited 1 Year
• Stainless Tube/Plate burner
Limited 90 days
• All remaining parts
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the
relevant warranty period and provide us with a copy of your dated register receipt as
proof of the purchase date. We reserve the right to request photographs and/or return
of the defective item(s) and/or such other evidence relating to any claim as we shall
reasonably require. Please call our customer service center at 1-800-416-3511 for
additional warranty claim details and procedures.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations:
This warranty is subject to the limitation set forth above. In addition, this warranty is
made to the original purchaser only and is effective only if items are purchased from
one of our authorized dealers. This warranty is not transferable. For warranty
replacements based on warranty claims, we will not be responsible for charges
associated with shipments outside continental North America at any time or for any
reason.
Warranty Exclusions: This warranty is subject to the exclusions set forth above. In
addition, the following are excluded from coverage under this warranty: any item used
for commercial, contract or any other non-residential purpose; clearance items, display
models or items purchased “as is”; freight damage; items subject to misuse, abuse,
neglect or lack of proper care or maintenance (including without limitation as provided
in any “care and maintenance guide” or similar information we provide); normal wear
and tear; damage caused by acts of nature, acts of force majeure, vandalism, fire or
other casualty, or improper assembly; hardware against corrosion or rusting;
purchased or replacement parts; and all plastic parts. Also excluded are loss of use or
time; inconvenience; money; travel; packaging; or incidental, special or consequential
damages of any kind. Replacement of defective items or parts as provided herein, or
(at our sole discretion) pro rated refund of your purchase price, shall constitute your
sole and exclusive remedy for items which are not as warranted. In no event shall our
responsibility exceed the purchase price of the item found to be other than as
warranted. This warranty is the exclusive statement of your rights with respect to items
you have purchased and supersedes any other express warranty or statement, written
or oral, made in connection with the purchase and sale of such items. The term ”item”
when used herein in the singular refers to the specific piece found to be defective, and
not to the entire set of which the item is a part.
Some states do not allow exclusion or limitation of incidental or consequential damage,
so that limitation may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights that vary from state to stat