IP Commander for iOS VoIP User Manual Copyright © 2014, All Rights Reserved.
IP Commander for iOS VoIP User Manual Table of Content 1. INTRODUCTION ..........................................................................................................4 2. GETTING STARTED....................................................................................................4 2.1 TUNING ON COMMUNICATOR AND CONNECTING IPAD ........................................................................... 4 2.2 SOFTWARE INSTALLATION .......................................................
IP Commander for iOS VoIP User Manual 5.3.3 5.4 SIP LINE CALL CONFIGURATION ....................................................................................................... 31 5.4.1 5.4.2 5.5 6. Paging DECT Handset............................................................................................................... 31 DID Setting.................................................................................................................................
IP Commander for iOS VoIP User Manual 1. Introduction IP3092 Series Communicator includes a VoIP engine in it. By running IP Commander App on your iPad, you can configure the IP3092 Communicator as an IP Phone. This user manual is for you if you want to use IP3092’s VoIP function. If you are only using the general audio/video Apps, no need the VoIP function, then you can skip this user manual.
IP Commander for iOS VoIP User Manual Note: For iPad 1 user, please remove the add-on tray before inserting the iPad 1 to the Communicator 2.2 Software Installation After the Communicator has booted up successfully, you may insert your iPad into the Communicator. Then the Communicator will scan the iPad to determine whether it has been connected to the Communicator before and whether it has the Commander app installed.
IP Commander for iOS VoIP User Manual 2.3 Running the IP Commander App Once the IP Commander app is installed on you iPad, you can launch it by clicking on its icon . When the IP Commander launches it will display messages showing the synchronization progress of the app with the IP3092 Communicator. This process takes around 30 seconds.
IP Commander for iOS VoIP User Manual Audio System Control For the first time when you start the IP Commander, you may need to configure the audio system control. From the Commander main menu, select “Settings” command, then select the “Audio System Control” sub-command, you will find there are two configurable settings (see below pictures): 1. Commander Enable 2. Audio System Control Select “Settings” command Select “Audio System Control” sub-command 1. 2.
IP Commander for iOS VoIP User Manual Audio System Control By default, the speakerphone, handset and headset of the IP3092 Communicator work with iPad apps like Skype, FaceTime, Hookflash or playing music or movie without any configuration. To use the built-in VoIP feature of the Communicator, you have to switch the audio system control for IP Commander and switch the priority of the audio from iPad to IP Commander.
IP Commander for iOS VoIP User Manual Commander is at the foreground, the IP Commander will take the audio system privilege, any incoming call will interrupt the on-going music. And conversely, if you put the IP Commander at background and playing music with other music App, an incoming call will display a message on the iPad, but no ringing tone to interrupt the music. 2.4 Appearance & Function Description When the IP Commander app runs, you can see the IP Commander screen layout as follows: 1.
IP Commander for iOS VoIP User Manual 2.4.1 Command Menu The IP Commander supports the following commands.
IP Commander for iOS VoIP User Manual Key Hotline Home Speaker Description Press this key to make an emergency call whether the iPad is attached or not. A red LED is used to indicate its status, this feature requires a VoIP service subscription and programming 3 contact numbers in advance. Press this key to pop-up a dialog box in your iPad to ask you if you want to launch IP Commander, just like the behavior of plug-in your iPad into the IP3092.
IP Commander for iOS VoIP User Manual Press the Speaker key to switch VoIP call to Speakerphone. It is the same function of the communicator’s Speaker hard key. Speaker Press the Headset key to switch VoIP call to Headset mode. It is the same function of the Communicator’s Headset hard key. Headset Press the Hold key to put the current call on hold. Press the Hold key second time to resume the previous call.
IP Commander for iOS VoIP User Manual Line Status Icons Icon Description Line registration to SIP server OK and in idle state Line registration failed Ringing back from the call party, waiting for the call party to pick up the call The active call is in talking state Call on hold An incoming call is ringing In 3-way Conference call Forward the call to another IP Phone Line is enabled “SIP” or “SRTP” Security Line is enabled both “SIP” and “SRTP” Securities Page 13
IP Commander for iOS VoIP User Manual 3. Basic Setting To enable the VoIP Phone function, you need to subscribe to an ITSP service or have your Communicator configured to use your company’s IP PBX. This chapter will guide you through the basic configuration for the network setting and SIP account setting for Commander on your Communicator.
IP Commander for iOS VoIP User Manual 3.2 Line Setting The IP Commander can support up to four SIP line registrations. To configure the SIP line setting, you must get SIP account(s) from your administrator or ISP/ITSP service provider. To configure the SIP Line setting: 1. Select “Settings” command from the main menu 2. Select “ Administrator Settings” from the sub-command area 3. Input Admin Password and “Confirm”. The default admin password is “1234”. 4.
IP Commander for iOS VoIP User Manual 3.3 Phone Setting You can customize your own IP Phone functions by configure the Phone Settings from Settings command. These functions include Volume Settings. Call Features, and Hotline settings. 3.3.1 Volume Setting To adjust the volume control of Handset, Headset, Speakerphone, and Ringer, please follow the steps: 1. Select “Settings” command from the main menu. 2. Select “Phone Settings” from the sub-command area 3.
IP Commander for iOS VoIP User Manual Call Waiting mode Enabling the Call Waiting mode will let the IP Phone send a notification tone to you when you are in a phone call and receiving a second incoming call. Disabling this mode will let the IP Phone reject any incoming call with a busy message when the IP Phone is occupied in a call. 3.3.
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IP Commander for iOS VoIP User Manual 4. Basic Call Features The IP Commander supports each SIP line with 2 simultaneous calls. However, only one call can be active at one time. The active call is the one you are using to speak or listen to. The inactive calls can be: On hold Joined in a conference (with up to 3 callers) “Incoming call” or “Ringing” This chapter describes the basic operating instructions from IP Commander. 4.
IP Commander for iOS VoIP User Manual Operation Description Pick-up the handset or press the speaker key, press the available line or Line Number You will hear a dial tone. Use the keypad to dial the phone number or use iPad soft keyboard to dial SIP URL. Making a call The LCD window displays the number or URL you enter. Note: You may use the the last digit. soft-key to delete On-hook the handset ore press the “End” softkey when your conversation is over. 4.
IP Commander for iOS VoIP User Manual 4.4 Ending/Holding/Resuming a Call When a call is in connected state, you can end a call by: Using the handset Using the speakerphone Using a headset Pressing “Drop” soft-key Operation Description Ending a call or Place the handset back into the cradle, press the speakerphone key or the headset key or press “End” soft-key to end the call. or or End Holding a call Press the hold.
IP Commander for iOS VoIP User Manual 2. Press “New Call” soft key from the IP Commander to call another party ) key from the IP Commander to set up a 3-party 3. Press the Conference ( conference. In below case, we setup a 3-way conference call among local phone and the phone numbers #2109 abd #2120. 4.8 Transferring a Call A call can be transferred in below two ways: Blind Transfer: The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.
IP Commander for iOS VoIP User Manual 1. During an active call, press the Transfer ( ) function key from IP Commander 2. When you hear the dial tone, you may call the third party from IP Commander’s soft dial keypad 3. Wait for the third party to answer the call. 4. When the third party answered the call, just hang on your call, then the on-going call will be transferred to the third party. 4.9 Forwarding a Call You can configure the IP3092 Communicator to forward the incoming call to another party.
IP Commander for iOS VoIP User Manual 2. 3. 4. 5. Select “Line Settings (User Level)” from the sub-command area Select “Line X” (X = 1 ~ 4) from the sub-command area. Select Call Block from the sub-command area Fill in the phone numbers that you want to block for this line to the table shown as follows: 4.11 Programmable Keys Setting The IP Commander provides 16 programmable keys for your IP Phone. You can configure each key for different features.
IP Commander for iOS VoIP User Manual Lock IP-Phone Speed Dial Abbreviated Codes Busy Forward Always Forward No answer forward DND Forward Auto Answer Caller Blocking Busy Lamp Field Call Park Shared Line Appearance Asterisk Parking Number Asterisk Parking Slot Intercom Feature Code DTMF Lock this IP phone. Once the phone is locked, you need a password to un-lock it. The default password is “1234”. Speed dial configured numbers. Speed dial the codes. Set static forwarding number when busy.
IP Commander for iOS VoIP User Manual 4.12 User Customization The IP Commander provides 12 wallpapers to allow you to change the background of your IP Commander. To change the wallpaper, please follow the following steps: 1. Select “Settings” command from the main menu. 2. Select “User Customization” from the sub-command area 3. Select the preferred wallpaper to change the IP Commander’s background. The available wallpapers are listed in below picture: 4.
IP Commander for iOS VoIP User Manual assistance if you encounter any difficulty. To access the Communicator web interface from Commander: 1. Select “Settings” command from the main menu. 2. Select “Web User Interface” from the sub-command area 3. A dialog box pops up to ask you to input authentication username and password. The default username is “admin” and the default Password is “1234” 4. After the username/password is authenticated, the web page will be displayed in IP Commander’s screen 4.
IP Commander for iOS VoIP User Manual 5. DECT Handset Operation (for IP3092D Series) Communicator IP3092D series models include a DECT Base Station inside which supports DECT GAP and CATiq-2.0 compatible handsets. Up to five handsets can be supported on the DECT-enabled Communicator. These handsets can make and receive calls from the VoIP service if configured to do so. 5.1 DECT Handset Register Up to five DECT handsets can be registered to an IP3092 DECT model communicator.
IP Commander for iOS VoIP User Manual Press “Enter Register Mode” to enter Register mode DECT Handset 1 registered successfully 5.2 DECT Handset Deregister When you want to remove the registration of a DECT handset, you just enter the “DECT Handset Status” page by following the steps described in Section 5.1, then press “Deregister” button to deregister the corresponding DECT handset.
IP Commander for iOS VoIP User Manual 5.3 Intercom Call After the DECT handsets are all registered to the Communicator DECT successfully, the Communicator DECT base station and the DECT handsets are organized as a mini PBX system that can support up to 4 SIP trunks witth 1 base wired phone extenstion and 5 DECT extensions. The mini PBX can support any intercom calls from base handset to DECT handset, DECT handset to base handset, and DECT handset to DECT handset. 5.3.
IP Commander for iOS VoIP User Manual 5.3.2 DECT to Base or DECT to DECT Intercom call Please refer to you DECT handset user manual to learn how to make an intercom callfrom a DECT handset to base handset or another DECT handset. 5.3.3 Paging DECT Handset Communicator DECT base provides paging function to page a registered DECT Handset. To paging a Handset, please follow the steps described in Section 5.1 to enter Register Mode, then turn on / off the Paging button to control the paging function.
IP Commander for iOS VoIP User Manual 5.4.1 DID Setting If a SIP line has no DID, Hunting group, or Ring group setting, an incoming call from this SIP trunk will ring all the handsets including base handsets and all DECT handsets. To configure a DID setting to a specific DECT handset for a SIP line, please follow the following steps: 1. 2. 3. 4. 5. 6. 7. 8. 9. Select “Settings” command from the main menu.
IP Commander for iOS VoIP User Manual Select a Handset for Line 1 DID 5.4.2 Hunting Group & Ring Group Settings You may configure a hunting group or ringing group for a SIP line thus an incoming call can ring several handsets at the same time or in hunting sequence, the setting procedures of Hunting or Ring Group are the same, please follow the following steps to do the configuration: 1. 2. 3. 4. 5. 6. 7. Follow the same steps1 ~ 4 in Section 5.4.
IP Commander for iOS VoIP User Manual Settings -> DEC Settings ->DECT Line Settings -> Line x -> Tap to Select -> (Ring Group) or (Hunting Group) Select Handsets for Line 1 Ring or Hunting Group 5.5 Outgoing Call Configuration The Communicator’s DECT base station allows each DECT handset to make an outgoing call via preferred SIP lines. Its benefit is to let different person can share the same Communicator DECT system but use different SIP line for individual billing.
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IP Commander for iOS VoIP User Manual 6. Voicemail box in mini-PBX (for IP3092D Series) An internal voicemail box is created for the DECT system in the Communicator. All the extensions including base and DECT handsets share the same voicemail box in the embedded mini-PBX. The voicemail box allows a caller to leave a message if a person is not available at the extension. When dialing into the mailbox, a user can record a mailbox greeting or read the left voice messages.
IP Commander for iOS VoIP User Manual 6.2 Read voicemail messages You may read the left voice messages by dialing in the voicemail box from both base handset and any one of DECT handsets. From base handset, you may dial in the voicemail box by just following the step : Placing a Call by dialing the mailbox ID number which is specified Local Voicemail Settings Section 4.1. From DECT handset, you may dial in the voicemail box just dialing the mailbox ID from DECT handset’s keypad.
IP Commander for iOS VoIP User Manual Configure Voicemail setting 6.3 Record Greeting Message You may record a special greeting message to the the voicemail box so. You Just follow the procedures described in previous section to dial in the voicemail box, then follow the IVR’s prompt to do the recording operation.
IP Commander for iOS VoIP User Manual 7. Contacts In IP Commander, you can maintain two different contact lists. The first contact list is a dedicated address book used by IP Commander. This address book is belongs to IP Commander’s own database which not shared with other iPad apps. The second contact list is to use the standard iPad Contacts that is shared by other iPad apps.
IP Commander for iOS VoIP User Manual 7.2 Edit a Contact To edit a contact existed in the Contact list: 1. Select “Contacts” command from the main menu. 2. Select “All Contacts” tag from the sub-command area 3. Select the contact that you want to edit. Then the detailed information of this contact is displayed in the sub-command area 4. Select to bring up the detailed contact table for editing 5.
IP Commander for iOS VoIP User Manual 7.3 Delete a Contact To delete a contact existed in the Contact list: 1. 2. 3. 4. 5. 6. Select “Contacts” command from the main menu. Select “All Contacts” tag from the sub-command area Select “Edit” command at the top side of sub-command area Select the contacts that you want to delete Select “Delete” command at the top side to delete the selected contacts Confirm the delete from a dialog box that asks your delete confirmation. 7.
IP Commander for iOS VoIP User Manual 4. Select “+” command at the top right side of sub-command area, then all the available contacts are displayed in the table. 5. Select the contacts that you want to add to the Group, then select the command “Add # Contacts” at the top right side of sub-command area to add them into the selected Group (See blew photo) 7.
IP Commander for iOS VoIP User Manual 8. Call Logs In IP Commander, there are three call logs: Answered Calls Dialed Calls Missed Calls Select “Call Logs” command from the main menu, you can see these three call logs in the screen. Each call log saves the last 30 numbers for answered, dialed, or missed calls as shown in below photo. 8.1 Delete Call Logs You may delete some or all call logs within the call log tables: 1. 2. 3. 4. Select “Call Logs” command from the main menu.
IP Commander for iOS VoIP User Manual 5. Select “Dial from Call Log” to re-dial the phone number. 8.3 Add a log to Contacts List If a call log is not existed in your Contacts, you may add it to the Contacts by following below steps: 1. 2. 3. 4. Select “Call Logs” command from the main menu. Select “All”, “Answered”, “Dialed”, or “Missed” tables from the sub-command area Select the contact that you want to re-dial.
IP Commander for iOS VoIP User Manual 9. Advance Settings In IP Commander, you can do a lot of advance settings with administrator authorization. These advance settings include: 1. Network Settings (Refer to Section 3.1) 2. Line Settings (Refer to Section 3.2) 3. APS Settings (For Broadcom’s Broadworks) 4. UC-One Settings (For Broadcom’s Broadworks) 5. Instant Messaging Settings To enable the above advance settings, you must login as administrator by following steps: 1.
IP Commander for iOS VoIP User Manual Name Enable APS Description Enable or disable APS function. APS on Boot Enable Broadsoft Device Manager Server Type Do APS or not when phone is on booting. Enable or disable Broadsoft Device Manager Select APS server type: HTTPS/ HTTP/ TFTP/ FTP. The server address can be an IP address or FQDN, or together with port. The file directory of APS server. File Directory The login name of APS server. User Name The login password of APS server.
IP Commander for iOS VoIP User Manual 9.3 Instant Messaging Settings An XMPP server provides basic messaging, presence, and XML routing features. You may link to a public XMPP server or contact your administrator to link to your system’s XMPP service. The Instant Messaging Settings allow you to configure the XMPP account to link to the XMPP server. After login a XMPP server successfully, you may switch to the “Message” page from the bottom left side of the main page (see below).
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IP Commander for iOS VoIP User Manual 10.
IP Commander for iOS VoIP User Manual 11. Favorites For some friends that you communicated with her/him very often, you may expect to find them and call out from the IP Commander Contacts in a very short time. In IP Commander, you can add these contacts into “My Favorites” list so that you can find them quickly and easily. It is very easy to access “My Favorites” list. At the bottom left side of main page, you just touch the “Favorites” tag to bring up the “My Favorites” list (see below photo).
IP Commander for iOS VoIP User Manual 11.2 Edit a contact in My Favorites You can modify the contact information for My Favorites. Favorites list: To edit a contact in the My 1. Tag “Favorites” from the main page. 2. Select the contact that you want to edit. Then the detailed information of this contact is displayed in the sub-command area 3. Select to bring up the detailed contact table for editing 4. After completed the editing, press “Save” to store the contact into Contacts 11.
IP Commander for iOS VoIP User Manual 11.4 Make a call from My Favorites In the “My Favorites” screen, you can dial out the phone number by the icon associated with a contact anywhere.
IP Commander for iOS VoIP User Manual 12. Messages We have discussed the Instant Messaging Setting in Section 7.3. When you have login a XMPP server successfully, then you can send an instant message to your friends from the “Message” page.
