User's Manual

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Troubleshooting
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Before contacting the Ser vice Center, please attempt the following solutions. Some
situationsmaynotapplytoyourdevice.
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Thetouchscreenrespondsslowlyorimproperly
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Ifyouattachaprotectivecoveroroptionalaccessoriestothetouchscreen,the
touchscreenmaynotfunctionproperly.
 If you are wearing gloves, if your hands are not clean while touching the
touchscreen, or if you tap the screenwith sharp objects or your fingertips, the
touchscreenmaymalfunction.
 The touchscreen may malfunction in humid conditions or when exposed to
water.
 Restartyourdevicetoclearanytemporarysoftwarebugs.
 Ensurethatyourdevicesoftwareisupdatedtothelatestversion.
 Ifthetouchscreenisscratchedordamaged,visitaServiceCentre.
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Yourdevicedoesnotturnon
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Whenthebatteryiscompletelydischarged,yourdevicewillnotturnon.Fullycharge
thebatterybeforeturningonthedevice.
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Callsarenotconnected
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 Ensurethatyouhaveaccessedtherightcellularnetwork.
 Ensurethatyouhavenotsetcallbarringforthephonenumberyouaredialling.
 Ensurethatyouhavenotsetcallbarringfortheincomingphonenumber.
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Otherscannothearyouspeakingonacall
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 Ensurethatyouarenotcoveringthebuilt‐inmicrophone.
 Ensurethatthemicrophoneisclosetoyourmouth.
 Ifusingaheadset,ensurethatitisproperlyconnected.
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