Operator's Guide

Frequently Asked Questions
Why did my Controller’s indicator LEDs cycle through di"erent
colors when I turned it on?
When a controller is first turned on it will establish a connection with the
SocialBicycles Platform. It will transition through a range of red, yellow, blue
and green LEDs as it establishes its network connection and verifies
whether it is assigned to a Bike Share network.
The Controller asked me to enter my bike share program’s
Network ID. Where do I find this ID?
Operator sta! with access to the SoBi Platform can login to see the ID of
their network. The Network ID is listed at the top of the Web App.
How do I know what Bike ID to assign the Controller?
When first starting up a Controller it may ask you for a Network ID and a
Bike ID. The Bike ID is a 3 to 4 digit number printed on the bike onto which
you are installing the Controller.
How do I know if the Controller is successfully reporting GPS?
You have two options for determining if the Controller is connecting with
GPS satellites. The first is to see if rides it records include a route. The
second is to enter the appropriate Admin code to see a readout on the
Controller’s LCD.
My Controller does not appear to be connecting to the GSM
network. What should I do?
The Controller should be installed in a bike with clear sky access or in a
building by a wall with windows. If the Controller is located in an area (such
as some building basements) without GSM signal it will not be able to
connect to the platform.
How do I unlock a bike using the Controller?
Scan the QR code placed on the controllers or tap your RFID card. Wait to
hear unlocking sound. The 3 LEDS in the front will start blinking green.