User manual

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Please review the following troubleshooting steps prior to bringing your
device in for service.
The phone will not power on
z Confirm if the END/POWER key is being pressed and held
continuously.
z Confirm that the battery is installed properly with the contacts
touching.
z Try removing the battery and reinstalling it and then re-power on the
device.
z Confirm if that the battery is fully charged. Recharge if required.
There phone is locked
z If the phone is locked the unlock password must be entered to be
able to use it. Input the phone lock password
z If the device programmed with a PIN to restrict user access you will
be required to enter the PIN each time the phone is powered on.
Input PIN.
z If an invalid PIN number is input 3 consecutive times the Mobilicity
PUK must be input. Input PUK
(U)SIM Card Error
z Check to see if the (U)SIM card metal surface is contaminated.
Wipe the (U)SIM card metal contacts with a piece of clean cloth.
z Confirm that the (U)SIM card is installed properly. Install the (U)SIM
card correctly according to Users Manual instructions.
z If the (U)SIM card is damaged you will need to contact Mobilicity.
FAQ and Troubleshooting Solutions