User's Manual

MobileHelp Customer Support 1-877-827-620728
Why is my help button not activating my Base Station/Mobile Device?
Be sure to press the help button once firmly in the center to activate your Base Station and/
or Mobile Device. A small red light below the pendant or wrist button will flash. If the Base
Station and/or Mobile Device does not respond, check to ensure that the help button is in
range of the Base Station and/or Mobile Device. If you still have issues with your system, call
our customer support team at 1-877-827-6207 and select the technical support option.
Is the Mobile Device waterproof?
No, however, your help buttons (neck pendant and wrist button) are waterproof and can
be taken with you in the shower.
What if I move to a different home, or my personal information has changed?
Please contact Customer Support at 1-877-827-6207 any time there are any changes to your
personal information, including changes to your address and phone number. Just give us a call
one week before you move to determine whether the service will be available in your area.
What if I spend part of the year in another home?
We can transfer your service to your new location. Just give us a call at 1-877-827-6207
and speak with Customer Support one week before you go to determine whether the
service will be available at your other home.