User's Manual

MobileHelp Customer Support 1-877-827-620726
Frequently Asked Questions
How do I call for help?
Press your neck pendant, wrist button, red emergency button on your Base Station or
your Mobile Device emergency button.
Do I need my Mobile Device when I leave my home?
Yes, always take your Mobile Device with you when leaving your home and wear your
pendant or wrist button at all times at home and away so help is never out of reach.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, we will assume it is an emergency and contact the
authorities on your behalf as well as notify your personal contacts listed on your profile.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, let the alarm go through then simply inform the
emergency operator that this is a “false alarm.” The operator will disconnect and no
further action will be taken.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel
are authorized to break into your home to help you and cannot be responsible for any
damages as a result of gaining entry.