User's Manual

MobileHelp Customer Support 1-877-827-6207
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How far away from the Base Station will my help buttons work?
Your help buttons are designed to work at an approximate range of 600 feet from
the Base Station depending on the size and construction of your home.
Can I speak into my help button?
No, you can communicate with the monitoring center through your Base Station. Your
help buttons do not have a speaker or microphone.
What happens if I push my help button but cannot get to the Base Station?
If you push your help button, stay where you are. An emergency operator will communicate
with you through your Base Station.
What if I move to a different home or apartment?
We can transfer your service to your new location. Just give us a call one week before you
move to determine if cellular coverage will be available at your new location.
What if I spend part of the year in another home?
We can transfer your service to your new location. Just give us a call one week before you
go to determine if cellular coverage will be available at your other home.