Mobile Medical Alert Systems Cellular Classic System | User Guide
What’s in the Box SE + Y NC GE Volume: 10:05 AM RE ER T EM 70°F TEST Cellular Base Station Neck Pendant / Wrist Button If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.
N GE T SE ER MAY 03 FRI 10:05 AM RE EM 70°F CY TEST Figure 1 We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation.
Cellular Base Station Features (Front) Speaker ON/OFF Switch (Back) Temperature Date & Time Signal Strength Indicator T Reset Button Y NC GE MAY 03 FRI 10:05 AM SE 70°F RE ER EM Emergency Button TEST Battery Charge Indicator Microphone Test Button Volume Figure 2 4 MobileHelp Customer Support 1-877-827-6207
Please follow these simple steps to get your system set up and tested. Connecting your Base Station Step 1. Select a Location ■■ We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. ■■ Place it near an electrical outlet. ■■ Do not place any object in front of the Base Station. ■■ Do not place near any appliances that make noise.
Step 2. Plug in the Power Cord Plug the power cord that is attached to the back of the Base Station into an electrical outlet that is not controlled by a light switch. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. Figure 3 DANGER Electric shock risk WARNING To prevent electrical shock please keep the system away from wet locations.
ON/OFF Switch TEST ■■ The emergency and reset buttons will illuminate. ■■ The display screen will turn on. ■■ ■■ Volume: MobileHelp Made in Malaysia Figure 4 ■■ 70°F SE USB RE ON Y NC GE ER EM OFF Model Number: WBS GEN1.0 Serial Number: WB1XPD224Z FCC ID:PXTWBS-01 IC ID:10876A-WBS01 IMEI Number:355306040196802 T Technical Support Use Only Figure 5 You can use the volume control buttons on the front of the unit under the display screen if the voice is too loud or too soft.
Step 4. User Auto Test You can use the test button on your Cellular Base Station to make sure your system is working without placing a call to the emergency response center. To test your cellular base station: ■■ Press and hold the test button for 3 seconds. ■■ After the button lights up green, the Base Station will announce “user auto-test.” ■■ The Base Station will instruct you to “press emergency button or pendant.
Step 5. Live Operator Test: Testing Your Help Buttons ■■ ■■ ■■ ■■ ■■ ■■ ■■ Press the wrist or neck button firmly once. The button’s red light turns on indicating a signal was sent to the Base Station. Your Base Station will say “call in progress” several times. When the call goes through it will say “Please stand by for operator.” Then an emergency operator will communicate with you through the Base Station. Please state clearly to the operator that “THIS IS A TEST.
Important Safety Information ■■ Wear your help button at all times, especially in the shower and bed. ■■ Test your system once a month. During a power outage, the battery backup will last up to 30 hours, after the Base has been charged for 3 hours. ■■ Keep electrical cords away from heat sources and sharp edges. ■■ ■■ Locate electrical cords away from areas where someone could trip over them. ■■ Do not use any attachment or accessory that is not intended for use with this system.
If you subscribed to the optional medication reminder service and have scheduled medications, please note: At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder – Please Press Reset to Accept” and the blue reset button will flash. ■■ The name of the medication will be displayed on the Cellular Base Station screen just like it was entered in the MobileHelp Connect web portal.
Base Station Announcements Warning Announcement What it Means How to Fix It "Power not detected" (Both Red Emergency and Blue Reset buttons will be flashing) Base Station is not connected to an electrical outlet or power to the outlet has been lost Check that the Base Station is ON and correctly plugged into an electrical outlet Base Station Battery Level is very low Check that the Base Station is ON and correctly plugged into an electrical outlet "Low Battery" WARNING Strangulation and choking haza
Base Station Frequently Asked Questions How do I call for help? Press the pendant help button OR press the RED EMERGENCY button on your Base Station. Your help button will activate the Base Station. The Base Station will say “call in progress” several times, indicating that the signal from the help button has been received. The Base Station will send your unique information to the emergency response center. When this is done, your Base Station will announce “please stand by for operator.
Why is the emergency operator having trouble understanding me? The microphone in the Base Station is very sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area for your Base Station. Can I replace the neck pendant cord? Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces.
How far away from the Base Station will my help buttons work? Your help buttons are designed to work at an approximate range of 600 feet from the Base Station depending on the size and construction of your home. Can I speak into my help button? No, you can communicate with the monitoring center through your Base Station. Your help buttons do not have a speaker or microphone. What happens if I push my help button but cannot get to the Base Station? If you push your help button, stay where you are.
Can two people in the same household both use the system? Yes, two people in the same household can use the system by sharing your help buttons. You just need to call us and let us know, so we can include the other subscriber’s information on your personal profile. What if I moved or my personal information has changed? Please contact Customer Support at 1-877-827-6207 any time there are any changes to your personal information, including changes to your address and phone number.
How will an Emergency Response team get into my home? Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be responsible for any damages as a result of gaining entry. We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lockbox code will be stored on your account and given to emergency personnel to gain entry to your home without damage.
Refund & Return Policy Full Refund: 30-day risk-free trial ■■ Refund period begins the day the unit is received. ■■ Refund period ends 30 days after receipt of system. ■■ ■■ ■■ ■■ ■■ Customer will get a 100 percent refund if they return the unit and any accessories back to us within the 30 day period. If customer fails to return any of the items listed on their invoice, the retail charge for these items will be deducted from the refund.
Prorated Refund: Refunds outside of the 30-day risk-free trial ■■ ■■ ■■ ■■ Prorated refunds are calculated based upon the invoice date and the date the complete system is received by MobileHelp. If customer fails to return any of the items listed on their invoice, the retail charge for these items will be deducted from the refund. Refunds are credited back to the customer in the manner originally received, i.e.
FDA Statement MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. FCC Statement Product Base Pendant Watch FCC ID PXTWBS-01 VDQIGP-01 VDQIGP-02 FCC ID PXTCBS2-01 VDQIGP-01 VDQIGP-02 This device complies with Part 15 of the FCC Rules.
15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
RF Exposure Information This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Technical Information Models Input Output Current Rating IGB-01, IGB-02 115 V 12 VDC 1.5 A IGB-01, IGB-02 Battery Backup 9.6 VDC 1.5 A IGM-01, IGM-02 Internal 3.7 VDC 930 mAh WBS 115 V 5 VDC 3000 mA WBS Battery Backup 4.2 VDC 3000 mA IGPFD-01 Internal 3.
IC Regulations: This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause Undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
MobileHelp® an Integrity Tracking LLC Company Corporate Headquarters: 3701 FAU Blvd., Suite 300 Boca Raton, FL 33431 Technical Support phone: 561-347-6255 fax: 561-347-6288 web: www.mobilehelp.com phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.com Sales: Customer Service phone: 1-800-800-1710 email: sales@mobilehelp.
