Product specifications

113
Troubleshooting
Vehicle Mount and power
Problem Possible Cause/Solution
There is no power to the
WayPoint
tm
mount
1. Make sure that there is power on the outlet.
Many cars remove power when the ignition is
turned off.
2. Check the fuse. It is in the tip of the power
connector.
No sound from the speaker. 1. Try twisting the connector at either end of the cable to
ensure that it is making good contact.
2. Turn up the volume on the side of the vehicle mount.
3. Remove the cable to ensure that the audio is being
produced by the PDA itself.
Sound is distorted. Reduce the volume in the PDA and turn it up on the
vehicle mount to compensate.
Suction cup falls off the window. Moisten the cup before sticking it on the window.
Check it frequently. It cannot be trusted to stick
permanently.
WayPoint navigation
Bluetooth device initialization fails. This usually means the Bluetooth hardware is not
plugged in or has malfunctioned. Try removing and
reinserting the module. If you are unable to start the
device check with Mobile Crossing.
New Modem message appears
when the module is plugged in.
This is a normal Microsoft message and can be
dismissed.
Problem Possible Cause / Solution
Can’t route to a location in my
database
Likely the local detailed map is not loaded.
Searches take too long The first time a search is required the full database must
be loaded. If it is still too long after the first time then try
removing unneeded maps.
GPS loses lock too much. Try a different mounting location. Add an external
antenna.
On the CF card tilt the unit a little more. Even a few
degrees of tilt will improve the GPS reception.
Problem Possible Cause/Solution