User's Manual

19EN
6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
• Disconnect form the power supply for
a few minutes,then connect again.
No power
• Ensure that the AC cord is properly
connected.
• Ensure that there is power at the AC
outlet.
• Press standby button on the remote
control or soundbar to turn the
soundbar on.
Sound
No sound from the soundbar speaker.
• Connect the audio cable from
your soundbar to your TV or other
devices. However, you do not need a
separate audio connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMI
in connector on your soundbar.
• On the remote control, select the
correct audio input.
• Make sure that the soundbar is not
muted.
• Reset this product to its factory
settings (see ‘Apply factory settings).
Distorted sound or echo.
• If you play audio from TV through
this product, make sure that the TV
is muted.
Audio and video are not synchronized.
• Press to synchronize the audio with
the video.
No sound from the wireless subwoofer.
• Manually connect the subwoofer to
the main unit.
• Increase the volume. Press Volume
Up on the remote control or on the
soundbar.
• When using either of the Digital
input, if there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/
other source, some TVs do not pass
through digital audio.
• Your TV may be set to variable audio
output setting is set to FIXED or
STANDARD, not VARIABLE. Consult
your TV’s user manual for more
detailed information.
• If using Bluetooth, ensure that the
volume on your source device is
turned up and that the device is not
muted.
• When the playback freezes and there
is no sound in Wi-Fi mode, please
check whether your home network
is normal.
Bluetooth
A device cannot connect with the
soundbar.
• The device does not support the
soundbar.
• You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to
enable the function.