Installation manual

Problem 3: The computer locks up when trying to copy a data or audio CD,

from your internal CD-ROM drive, to your Que! USB Drive. It may

also lock up when trying to copy data or audio from your hard drive

to the Que! USB Drive.

Reason 1: You may have other applications open that use up your system’s

resources.

Step 1. Verify that all other applications are closed before writing to your

Que! USB Drive.

Step 2. To look for applications that are open hold down the “Alt” button on your

keyboard and simultaneously press the “Tab” button. This will allow you

to view any other applications that may be open.

Reason 2: Your screen saver may be coming on when you are trying to write

a disc.

Step 1. Turn off your screen saver. Go to the Windows “Start” button, “Control

Panel” and double click on the “Display” icon.

Step 2. This will make the “Display Properties” window pop up. Then click on

the second tab which is titled “Screen Saver.”

Step 3. Choose “none” and then hit the “OK” button.

Reason 3: Your source disc may be damaged (scratched or soiled).

Step 1. Remove the source disc and visually inspect it for scratches or debris.

Step 2. Please follow the handling guidelines mentioned in this manual.

Problem 4 When the eject button on the Que! USB Drive is pressed, the disc

tray ejects, but when in Device Manager the Que! Drive is not

identified.

Reason 1: The Device Drivers were not properly installed.

Step 1. Verify that the operating system can not identify the drive. To do this

fellow steps 2 through 7 in Problem 1, Reason 1.

PC Troubleshooting