Installation manual

Step 7. Reconnect the USB Hub to the iMac or G3/G4 computer and verify that the

power is applied to the USB Hub(Refer to your USB Hub installation manual).

Step 8. Power up the iMac or the G3/G4 and power up the Que! USB Drive.

C o n n e ct the supplied Que! USB cable to the USB Hub first and verify the

recognition of the Que! USB Drive by the iMac or G3/G4.

Step 9. If the Mac successfully recognizes the Que! USB Drive, proceed by adding

the other USB peripherals in the same manner until you have successfully

connected them all.

Step 10. If you encounter difficulties recognizing any of the USB peripherals

through the USB hub. Please refer to the USB Hub installation manual

for further support.

Problem 3: The Que! USB Drive does not eject the CD tray and/or the Toast

application does not identify the drive.

Reason 1: The USB connection may be disconnected.

Step 1. Verify that your USB cable is connected to the back of your Que! USB

Drive and that the other end is connected to your USB port. Do this by

disconnecting and reconnecting the cable at both ends.

Reason 2: Your system was not rebooted after installing the Toast software.

Step 1. Power off the Que! Drive; restart your system, power on the Que! Drive

and then launch Toast.

Reason 3: Your Que! USB Drive is not powered on or has a power supply failure.

Step 1. Look at the front of your Que! USB Drive and verify that the green LED

under the eject button is on.

Step 2. If the power on LED is not lit verify the the power switch on the back of the

drive is in the on position.

Step 3. Observe the external power supply and verify that the green LED is on. If

it is off it is not plugged in or is completely bad. If the LED is flashing

that indicates that the power supply is not functioning properly.

Mac Troubleshooting