Installation manual

Chapter Six
Troubleshooting Guidelines
Having trouble with your Que! USB Drive. Want to know more about how it works?
Check the list of common questions provided in this chapter; you may find the
answers you need. If you don’t, or if a problem persists, contact QPS Technical
Support.
Calling QPS for Assistance
If you need to get in touch with the QPS Technical Support Department, please have
the following information on hand when you call:
• Your name, address, and phone number (so we can register you)
or your customer ID if you have called before.
• Your operating system: Windows 98, or Mac OS and Version.
• Your Computer’s CPU and RAM.
• A description of your problem and the exact error message.
• Which QPS model number and the serial number you have.
• For more information go to our website at http://www.qps-inc.com.
or call us at [phone].
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Troubleshooting