Specifications

96Troubleshooting

Troubleshooting

Web Browser Related Hints

Problem 1

Your web browser can not access the GX Configurator-DP web server running on your local

computer or in your local network.

Solution

In case you use a proxy server for the connection of your intranet (LAN) to the Internet ensure that

your web browser bypasses this proxy server for

local

connections.

In the Microsoft Internet Explorer for example the proxy settings are setup in the dialog

Extras > Internet Options > Connections > LAN Settings:

Other browsers will have similar settings. For further details ask your network administrator.

Problem 2

Your web browser notifies that the addressed server could not be located ("URL not found" etc.).

Solution

The GX Configurator-DP web server needs a little time for initialization. After you have started the

server wait for 15 – 30 seconds before you connect to it.

Problem 3

Inconsistent data especially with several web browsers accessing the server simultaneously

Solution

Accept cookies sent from the GXDP web server. Please check your browser settings.

For example in Internet Explorer 5 open the security settings. Go to the settings for Cookies. The

option "Allow per-session cookies" must either be set to "Enable" or "Prompt". If set to "Prompt",

you will be asked, whether you accept the cookie when connecting to the GXDP web server.

Please press "Yes" to accept the session-cookie.

TCP/IP Network Related Hints