Digital Satellite Receiver User Manual

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U s e r M a n u a l D r e a m b o x D M 7 0 2 5 english
13. Troubleshooting
Problem Possible cause Solution
Faulty wiring Check wiring and connections
Faulty LNB Exchange LNB
Wrong Tuner setting Review settings (see 11.1
DVB-S configuration)
No audio, no video, LCD lit
Dish aligned incorrectly Realign dish
Heavy rain or snow Remove snow from dish
Dish aligned incorrectly Realign dish
Dish is too small Install larger dish
Beamlike blackouts in the video
An obstacle between dish and
satellite (e.g. house or tree)
Reposition dish so it has a
clear “view” towards the
satellite
Dish aligned incorrectly or
faulty
Check dish
Channel is transmitted in a new
slot
Start service scan (see chapter
11)
No reception on a channel that
was working before
The transmission of the
channel was terminated
No reception of the channels:
Sat1, Pro7, Kabel …
Interference from a wireless
DECT phone
Increase distance between the
phone’s base station and the
Dreambox or buy a coaxial
cable with a higher shielding
value
You cannot record anything
anymore
Hard disk is full Delete no longer needed
recordings
Batteries are inserted
incorrectly
Remove batteries and check
polarity
Batteries are empty Insert new batteries
Wrong remote control mode
(Dream-Mode, TV-Mode)
Press Dream-Mode or TV-
Mode button
Remote control is not working
Software is not reacting Reboot Dreambox
Dreambox does not react Dreambox is locked up Reboot Dreambox