Specifications

Troubleshooting
Additional information
EN-34
Troubleshooting
Before asking for repairs, check the printer using the following checklist. If the problem still occurs, contact
your dealer.
Problem Cause / status Solution Page(s)
The power does not
turn on.
The AC adapter is not connected. Connect the AC adapter. 18
The ribbon
cartridge cannot be
removed.
The power turns off during printing. Push the ribbon cartridge until it
clicks. Turn on the printer again,
and wait until the operation
sound stops.
–
Printing a picture
from a digital
camera does not
start soon.
The printer takes a long time to open
a TIFF file.
The loading time varies
depending on the image size.
Wait until loading is complete.
–
–
The size of a JPEG file is large. –
Printing does not
start.
No ribbon cartridge is set in the
printer.
Set a ribbon cartridge. 19
No paper in the paper-cassette. Load paper into the paper-
cassette.
22
Paper is jammed in the paper ejection
area.
Remove the jammed paper. 36
The printer driver is not correctly
installed on the PC.
Install or re-install the printer
driver on the PC correctly.
27
Indicators lights or blinks. – 33