System information

APPENDIX DPS PrintServer
APPENDIX PrintServer
The “Printers Control Panel” button gives access to the windows printer printing settings for
the printer model CP3800.
The “Special Printer Installer” starts the installation process of CP3800 printers.
For setting up CP3800 printers refer to the installations documentation.
NOTE
Some printers cannot give information about the remaining paper, so “999” will be displayed.
1.1.2 Status messages
The operator will take action according to the status information:
 If there is no printer detected (no information can be checked)
Press the „Scan Printers‟ button to make the DPS PrintServer search for printers. Wait for
10/15 seconds.
If no printer is detected, follow these steps:
1. Check that LEDs on the front panel of the printer are On and Ready.
2. Check that the printer is properly connected (USB and power supply cables).
3. Restart the printer.
4. Restart the DPS system.
 Ink.../Paper.../Cassette.../Jam…/etc..
They are caused by problems with the consumables kit. Remove the paper and/or ink
and make sure it is properly inserted into the printer.
 Overheating
The printer is in safe self-pause mode due to head overheating. Wait for 30 seconds and
the printer will start to work again once it has cooled down.
 Open door.
The printer door is open.
 Wrong Print Size.
The paper media is different to the format chosen. Check that the type of paper media
inserted and the print format are the same.
1.1.3 Supported printers
CP9600 Series
CP9550 Series
CP3020 Series
CP9500 Series
CP9800 Series
CP3800 Series
CP9820 Series
CP70 Series
CP707 SeriesMPU
Canon Plotter Series