System information

144
7.2.1.1 Automatic biometric adjustments
With the automatic biometric adjustment option enabled in the service settings (see the
chapter on 'Photo ID‟ Service Management: General Settings'), the system may take longer to
display the selected image. The photograph may appear centred and with the zoom adjusted.
The 'Photo ID' service applies cutting-edge tools to detect the face of the customer and help
the operator to centre the image on the biometric mask displayed in the centre of the screen.
If it is not possible to properly focus the image, there will be a warning under the picture.
This could be caused by one of the following:
The customer's eyes are not clearly visible in the image
The top of the customer's head is too close to the top of the image. This
distance can vary depending on the size of the print rectangle and biometric
mask used.
The customer is wearing glasses and there is a slight glare on them.
Part of the customer's face is not clearly visible
The customer's face is rotated 90 degrees or more in the image.
The image has a low vertical resolution (less than 500 pixels)
In any case, after the automatic detection of the image, it can be adjusted manually.
In some cases, it is possible that the customer's face is not properly set although no error
message appears in the image. This may be normal if the design does not use the size and
aspect ratio for official IDs and passports and it displays a biometric mask. In this case, make
the final adjustments manually.
7.2.2 ‘Photo ID’ service administration: product creation
The administration of the different products in this service is the same as the administration of
the 'Prints' service, which has already been explained in this manual.
7.2.3 ‘Photo ID’ service administration: editing prices
The administration of the different prices for each product in this service is the same as the
'Prints' service, which has already been explained in this manual.
7.2.4 ‘Photo ID’ service administration: general settings.
To access the General Settings screen of the 'Photo ID' service, select the 'Photo ID' service
configuration screen and then press the 'Settings' button.