System information

129
Error
code
Description
Solution
1
Invalid product setting
The product on the website is new and your
software has not been updated
2
Unknown product ID
The product on the website is new and your
software has not been updated
3
Product disabled
Enable the product from the product settings
4
Unknown product type
The type of product sent from the website is
new and your software has not been updated
5
Invalid production machine
Correctly configure the product from the
product settings
6
Service module not started
Check that the service (PRINTS/LABS)
associated with the product has been started
7
Consumable does not exist
Check that the consumable associated with the
product is not excluded in the format filter
8
Incorrect group
The product setting on the website is new and
your software has not been updated
9
Incorrect number of pages
The order is damaged and cannot be
processed
10
Incorrect data format
The order is damaged and cannot be
processed
11
Invalid customer order (there is
no order information)
The order is damaged and cannot be
processed
12
Invalid customer order (there are
no pictures in the order)
The order is damaged and cannot be
processed
13
Invalid customer order (there are
no miniatures in the order)
The order is damaged and cannot be
processed
Error code