User Manual

18
Problem Possible Cause Solution
TROUBLESHOOTING
Connection not
established with
Femtozone
Mobile phone
configuration
(setup) problem
Make sure your mobile phone meets 9361
Home Cell V2 requirements. See page 13 for
details.
Cannot add a
new mobile
phone to my
Femtozone
Service
9361 Home Cell
V2 user list is full
Connectivity
indicator
Blinking
9361 Home Cell
V2 not registered
Contact your Mobile Phone Service Provider if
the problem continues.
Femtozone
service not
recognized by
my mobile
phone(s)
Mobile phone not
registered to
Femtozone
service
Experiencing
poor (weak)
Femtozone
coverage
Home area larger
than Femtozone
range
or
Signal
interference
Contact your Mobile Phone Service Provider
to confirm you mobile phone is registered to
your 9361 Home Cell V2 and your Femtozone
service.
Make sure IP security settings (IPSec) tunnels
are allowed on your DSL Router / LAN.
The 9361 Home Cell V2 is designed for use
within enclosed homes with an approximate
Femtozone range of 30 to 40 meters. Cover-
age will be significantly reduced if your
home’s walls contain metallic lining.
To test the approximate range of your
Femtozone coverage, start a call close to the
device and walk away from it towards the
furthest point of your home. Doing this
several times in different directions allows the
device to automatically configure itself for
optimized coverage.
Remove (de-register) users from the 9361
Home Cell V2 user list and add or change
users as necessary.