User Manual

17
Problem Possible Cause Solution
TROUBLESHOOTING
9361 Home Cell V2 - Getting Started Guide
No indicators
on
AC power plug
not connected
Confirm the 9361 Home Cell V2 is switched
on and the AC power adaptor is connected
and also switched on. Wait a few seconds
and the power indicator should illuminate.
Femtozone
service not
working
SIM card missing
or not inserted
correctly.
Connectivity
indicator OFF
Local connection
problem
The connectivity indicator will be off for one of
3 reasons:
Firstly there is no connection to the internet.
Ensure the Ethernet cable between the 9361
Home Cell V2 and your DSL router or home
LAN is connected. Confirm you have DSL
service on your DSL router.
Secondly a GPS location check is done during
boot up. Make sure the 9361 Home Cell V2 is
in an authorised location.
Thirdly the 9361 Home Cell V2 update is in
progress this potentially can take up to 4
hours to complete if during this time the user
reboots the 9361 Home Cell V2 then the
sequence will restart. If problem remains
contact your service provider.
Confirm the mobile operator provided SIM
card is properly inserted in the 9361 Home
Cell V2’s SIM card slot. If you have not
inserted the SIM card yet, turn off the 9361
Home Cell V2 and insert the SIM card.