User Manual

16
FREQUENTLY ASKED QUESTIONS (FAQ)
How do I know that I am using my 9361 Home Cell V2 service?
Will my call drop if I leave home in the middle of a call?
How many people can use the 9361 Home Cell V2 at the same time?
What happens if my broadband connection fails?
What happens if my 9361 Home Cell V2 stops operating – can I still place a call?
Can I use my 9361 Home Cell V2 in a location other than my home (e.g. at my
office, a friend’s home, etc.)?
Your mobile phone display will automatically indicate if you are within Femtozone
signal range. If registered and configured properly your mobile phone should
display a Femtozone service message and an associated signal indicator.
If you move out of range of the 9361 Home Cell V2 Femtozone your call will be
automatically transferred to the next available network service offered by your
mobile service provider (carrier), without disconnecting your call. If no other
mobile network is available your call will be disconnected.
Up to four simultaneous calls can be supported by the 9361 Home Cell V2.
However the quality of your broadband connection may impact the number of
simultaneous users the 9361 Home Cell V2 can support. The 9361 Home Cell V2
will automatically adjust the number of allowed calls in order to ensure that
quality of service is maintained. If four simultaneous calls are active and a fifth
person tries to connect, the call will automatically be transferred to the mobile
network (assuming coverage from the mobile network is accessible in your
home).
If you lose your broadband connection, the connectivity status light will turn
off and your 9361 Home Cell V2 Femtozone coverage will stop. The 9361 Home
Cell V2 Femtozone service will return when the broadband connection is recov-
ered.
If your 9361 Home Cell V2 stops operating (e.g. if you have lost your broadband
connection) then you will no longer be able to place calls through the 9361 Home
Cell V2. However if you have coverage from the mobile network of your mobile
service provider you can still place calls normally.
The 9361 Home Cell V2 automatically confirms its location and will only work at
the location you register it for use with. You must contact your Internet service
provider and/or mobile service provider for details.