User's Manual

Chapter 26 Troubleshooting
B222s User’s Guide
175
4 Reset t he device t o its factory default s, and try t o access the LTE Device w it h t he default I P
address. See
Section 1.7 on page 20.
5 I f t he problem cont inues, cont act t he net work adm inistrat or or vendor, or try one of the advanced
suggest ions.
Adva nced Suggest ions
• Try t o access t he LTE Device using anot her service, such as Telnet . I f you can access t he LTE
Device, check t he rem ot e m anagem ent settings and firewall rules t o find out why t he LTE Device
does not respond t o HTTP.
• I f your com puter is connect ed to t he W AN port or is connect ed wir elessly, use a com put er t hat is
connected t o a ETH ERN ET por t .
I can see t he Login screen, but I cannot log in t o t he LTE Device.
1 Make sure you have entered the user nam e and password cor rect ly. The default user nam e is
adm in. These fields are case- sensit ive, so m ake sure [ Caps Lock] is not on.
2 You cannot log in to t he web configurator while som eone is using Telnet t o access t he LTE Device.
Log out of the LTE Device in t he ot her session, or ask t he person who is logged in to log out .
3 Turn t he LTE Device off and on.
4 I f t his does not work, you have t o r eset the device t o it s factory default s. See
Section 26.2 on page
173
.
26.4 Internet Access
I cannot access t he I nt ernet .
1 Check the hardware connect ions, and m ake sure t he LEDs are behaving as expect ed. See t he Quick
St art Guide and Section 1.6 on page 18.
2 Make sur e you ent ered your serv ice provider’s LTE APN inform at ion correctly.
3 I f you are trying t o access t he I nternet wirelessly, m ake sure t he wireless sett ings in t he wireless
client are t he sam e as the set t ings in the AP.
4 I f you are t rying t o access t he I nternet wirelessly, m ake sure you have enabled t he wireless LAN by
the W PS/ W LAN button or t he Ne t w or k Set t ing > W ir e less > Gen e r a l screen.
5 Disconnect all t he cables fr om your device, and follow t he directions in the Quick St ar t Guide again.
6 I f t he problem cont inues, cont act your I SP.