User's Manual Part 2

Chapter 13 Troubleshooting
BM2022w User’s Guide
205
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the BM2022w using another service, such as Telnet. If you can access the
BM2022w, check the remote management settings and firewall rules to find out why the
BM2022w does not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET
port.
I can see the Login screen, but I cannot log in to the BM2022w.
1 Make sure you have entered the user name and password correctly. The default user name is
admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the BM2022w.
Log out of the BM2022w in the other session, or ask the person who is logged in to log out.
3 Disconnect and re-connect the power adapter or cord to the BM2022w.
4 If this does not work, you have to reset the BM2022w to its factory defaults. See Section 12.16 on
page 197.
I cannot Telnet to the BM2022w.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
13.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.2.1 on page 19.
2 Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3 Check your security settings. See Chapter 8 on page 129.