User's Manual Part 2

Chapter 13 Troubleshooting
BM2022w User’s Guide
204
13.2 BM2022w Access and Login
I forgot the IP address for the BM2022w.
1 The default IP address is http://192.168.1.1192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the BM2022w
by looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the BM2022w (it depends on the network), so enter this IP
address in your Internet browser.
3 If this does not work, you have to reset the BM2022w to its factory defaults. See Section 12.16 on
page 197.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the BM2022w to its factory defaults. See Section 12.16 on
page 197.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1http://192.168.1.1.
• If you changed the IP address (Section 7.6 on page 102), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the BM2022w.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.2.1 on page 19.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix C on page 243.
4 If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
Your BM2022w is a DHCP server by default.
If there is no DHCP server on your network, make sure your computer’s IP address is in the same
subnet as the BM2022w. See Appendix D on page 253.
5 Reset the BM2022w to its factory defaults, and try to access the BM2022w with the default IP
address. See Chapter 2 on page 21.