User's Manual Part 2

BM2022w User’s Guide 203
CHAPTER 13
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories:
• Power, Hardware Connections, and LEDs
• BM2022w Access and Login
• Internet Access
• Reset the BM2022w to Its Factory Defaults
13.1 Power, Hardware Connections, and LEDs
The BM2022w does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adapter or cord included with the BM2022w.
2 Make sure the power adapter or cord is connected to the BM2022w and plugged in to an
appropriate power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adapter or cord to the BM2022w.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 1.2.1 on page 19 for more
information.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adapter to the BM2022w.
5 If the problem continues, contact the vendor.