User's Manual

Chapter 13 Troubleshooting
BM2022 Users Guide
194
13.2 BM2022 Access and Login
I forgot the IP address for the BM2022.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the BM2022
by looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the BM2022 (it depends on the network), so enter this IP
address in your Internet browser.
3 If this does not work, you have to reset the BM2022 to its factory defaults. See Section 12.16 on
page 187.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the BM2022 to its factory defaults. See Section 12.16 on
page 187.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
 The default IP address is 192.168.1.1.
 If you changed the IP address (Section 7.6 on page 98), use the new IP address.
 If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the BM2022.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.2.1 on page 19.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix C on page 233.
4 If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
Your BM2022 is a DHCP server by default.
If there is no DHCP server on your network, make sure your computers IP address is in the same
subnet as the BM2022. See Appendix D on page 243.
5 Reset the BM2022 to its factory defaults, and try to access the BM2022 with the default IP address.
See Chapter 2 on page 21.