User's Manual

BM2022 Users Guide 193
CHAPTER 13
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories:
Power, Hardware Connections, and LEDs
BM2022 Access and Login
Internet Access
Reset the BM2022 to Its Factory Defaults
13.1 Power, Hardware Connections, and LEDs
The BM2022 does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adapter or cord included with the BM2022.
2 Make sure the power adapter or cord is connected to the BM2022 and plugged in to an appropriate
power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adapter or cord to the BM2022.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 1.2.1 on page 19 for more
information.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adapter to the BM2022.
5 If the problem continues, contact the vendor.