MITEL UC360 COLLABORATION POINT USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1: UC360 New features UC360 Release 2.1 New Features and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Release 2.1, SP1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Release 2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Introduction Introduction . . . . . . . . . . . .
UC360 User Guide Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Chapter 4: Conference App Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Accessing Help . . . . . . . . . . . . .
Table of Contents Chapter 6: Desktop Apps About Using Desktop Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Displaying and Sharing Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Display a Presentation on a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Displaying your presentation . . . . . . . . . . . . . . . . . . . . . . . . .
UC360 User Guide Appendix B : Using Picsel SmartOffice Using Picsel SmartOffice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 UC360 SmartOffice Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Editing User Interface Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 UC360 NEW FEATURES
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UC360 New features UC360 Release 2.1 New Features and Enhancements This section of the document briefly describes the new features and enhancements available on the Mitel® UC360 Collaboration Point with Release 2.1 software. Release 2.1, SP1 The following features are introduced in Mitel UC360 Collaboration Point, Release 2.1, SP1: • The Redial feature stores the last 5 numbers dialed from the keypad or the number of a dialed contact. See “Using Redial” on page 27.
UC360 User Guide 4 • Default Dial Pad display — an option that allows the dial pad to be the main window displayed. This option is enabled by your administrator. See “Keypad Home Screen” on page 21. • New desktop applications: - The MiCollab Conference icon provides access to easily launch MiCollab Conference. See “Using MiCollab Conference” on page 55. - The Files icon provides one-touch access to open files in Smart Office 2. See “Using SmartOffice” on page 60.
CHAPTER 2 INTRODUCTION
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Introduction Introduction Mitel's UC360™ Collaboration Point is an all-in-one multimedia collaboration appliance that provides multi-party audio and video conferencing, in-room presentation display, and remote collaboration for personal office meeting areas and conference rooms. The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a resolution of 1024 x 600 and has a backlight with adjustable brightness.
UC360 User Guide UC360 Product Variants The UC360 Collaboration Point comes in two product variants: • MiVoice Conference Unit • MiVoice Video Unit The product variant is indicated on the main UC360 screen: Video Enabled Conferencing or Audio Enabled Conferencing. These product variants are described below.
Introduction • Audio conferences for up to four parties • High Definition video conferencing for up to four parties with an integrated conference bridge • Support for integration with Active Directory and LDAP • Ability to display remote presentations 9
UC360 User Guide About This Document This document contains the following information: • a general description of the UC360 Collaboration Point, its interface, menu bars, and icons • additional user information not covered in the Quick Reference Card Related Documentation See the following documents for more information on the UC360 Collaboration Point. • UC360 Installation Guide - this guide provides instructions on how to physically connect the UC360.
CHAPTER 3 ABOUT THE UC360
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About the UC360 About the UC360 Read this chapter to learn more about the UC360 and how to use it. The UC360 has the following applications: • Conference App — see “Conference App” on page 23 • Contacts App — see “Contacts App” on page 39 • MiCollab Conference — see “Using MiCollab Conference” on page 55 • Browser — see “Using the Browser” on page 56 • Picsel SmartOffice 2 — see “Using SmartOffice” on page 60 • Cisco WebEx Meeting — see “Using Cisco WebEx” on page 62 • join.
UC360 User Guide Main Screen - Conference App The high-resolution touch screen and simple finger gestures make it easy to use the UC360. Function Keys Function Button Home Menu Press to ... Go to the Home screen Display the Menu bar.
About the UC360 Menu Bar When you press the Menu Menu Button Settings About button, the menu bar is displayed. Press to ... Open the Settings menu Display information about the UC360 and the product variant, hardware and software version.
UC360 User Guide Action and Display Control Icons The icons on the UC360 display screen allow you to quickly and easily make calls, access contacts, share presentations, control the camera and access Help. Icon Press to ...
About the UC360 Status Bar The status bar at the top of the screen displays information about the UC360 and its network. Status Icon/Information What it means Date Extension number - The number comes from the username field under SIP settings. Green - the camera is on. Red - the camera is off. Note that for an Audio-Enabled UC360, the Camera Status icons are not available.
UC360 User Guide Network Health You will see a network health icon loss on both audio and video calls. displayed when the alarm threshold is reached for packet The icon appears in the following locations: • upper right hand corner next to the Network Status icon • on a conference participant The icon will only appear if there is congestion. If the packet loss falls below the alarm threshold during the call, the network congestion icon will disappear.
About the UC360 Using Gestures You can use the following gestures on the UC360 touch screen: Gesture What it does Tap Simply tap your finger on what you want to interact with Drag Place your finger and drag across the screen Scroll Move page up or down quickly, right or left The UC360 does not support the two-finger pinch or zoom. Customizing the UC360 Follow the procedures below to customize the UC360. Activating the UC360 Display • If the UC360 screen is dark, press Home .
UC360 User Guide Optional Settings You can have your administrator configure optional settings for your UC360. Sound/Keyboard Click Your administrator can configure your UC360 with Sound so that you hear audible clicks for all selections and keyboard input. Keypad Home Screen Your UC360 can be configured with the keypad as the Home screen. See the guidelines below. • You can close the keypad by pressing the X in upper right corner or by pressing the Home or Back button.
About the UC360 Using Clean Mode Use Clean Mode to clean the UC360 touch screen. 1. Press to display the Menu bar. 2. Press Settings 3. Tap Clean Mode. 4. When the screen is clean, hold . for 3 seconds to exit Clean Mode. Unmounting Media If you use a USB flash drive or SD card, unmount it before removing it. 1. Press Settings . 2. Select Unmount Media. 3. Select SD Card or USB Flash Drive. 4. Remove the SD card or USB Flash Drive.
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CHAPTER 4 CONFERENCE APP
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Conference App Introduction This chapter provides the following information on the Conference App: • “Making a Conference Call” on page 26 • “Preparing for a Video Call” on page 26 • “Making an Audio or Video Conference Call” on page 27 • “Adding Calls to a Conference” on page 29 • “Placing a Conference Call on Hold” on page 31 • “Muting a Conference Call” on page 33 • “Ending a Conference Call” on page 34 • “Cleaning Up after a Conference Call” on page 35 See “Desktop Apps” on page 47 and
UC360 User Guide Making a Conference Call The version of the UC360 that you have determines the type of conference call you can make.The product variant is indicated on the UC360. You may want to prepare desktop sharing before your call.
Conference App Making an Audio or Video Conference Call • Tap or to open the keypad. • Enter a number and then press OR • Tap to open the Contacts App and select a contact to call. (See “Contacts App” on page 39.) The call is made. If the party is video-enabled, a video connection is established. • Tap another phone to add a 2nd or 3rd party. You can have a maximum of three remote participants in the conference, plus yourself. If you wish to use URI dialing, see “Dialing a URI” on page 45.
UC360 User Guide Using Camera Control Camera Control lets you change the camera status at any point during a call. • Tap on the UC360 display or from during a presentation. Camera Control shows the actions you can take depending on the state of your call. The diagram below is representative of the choices you may have and not the actual screen that displays. . For example: • To turn the camera off if it’s on, tap . • To display picture-in-picture (PIP) in a point-to-point call, tap .
Conference App Adding Calls to a Conference When a call comes into the UC360, you will hear ringing and see six blue LEDs light up in the light ring in a clockwise rotating pattern. Your camera automatically turns on once you receive a call. An incoming call appears on a conference avatar. • Tap to answer the call. You can talk with the caller. When the second call arrives: • Tap to talk with the caller privately. • Tap to add the call to the conference.
UC360 User Guide Action Press... Put a private call on hold or retrieve an existing held call. The button acts as a toggle button. Use DTMF tones when necessary. The keypad will automatically close after 30 seconds of inactivity. End a call. Note: A convention in the Conference App is that a vertical handset means initiate a call; a horizontal handset means end a call. About Incoming Calls 30 • The background darkens to draw attention to the incoming call in the foreground.
Conference App Placing a Conference Call on Hold Hold allows you to put individual participants on hold in a conference. To put an individual caller on hold: • Tap Hold on the conference avatar for the individual participant. When a conference participant is put on hold, the ring around the photo flashes red, the Hold button changes to Retrieve, and the text changes from "In Conference" to "On Hold.. In a video call, video is blocked in both directions.
UC360 User Guide To talk with a caller privately • Tap Hold on the conference avatars for the individual participants. The conference participants not on hold are still connected to each other and can see each other, if video-enabled. • 32 Talk to the remaining party.
Conference App Muting a Conference Call During a conference call, you may wish to mute your UC360’s microphone. The UC360 can be configured with extension microphones, both table top and lapel models. You must press the Mute key on the UC360 to mute the entire conference. Muting an individual extension microphone only mutes that microphone. Audio is still enabled for the conference through the UC360. To mute a call: • Press the Mute key. Any conference call and/or private call is muted.
UC360 User Guide Ending a Conference Call To end the entire conference call: 1. Press End Conference . 2. Press Yes when prompted by the dialog "Terminate conference call including parties on hold?". To end a call with a single participant: • 34 Press the End Button of that participant .
Conference App Cleaning Up after a Conference Call Use Close All Apps to remove any traces of activities performed during the conference call. This action preserves privacy and return the UC360 user interface to a clean default state. 1. Press Close All Apps . 2. Press Yes when prompted by the dialog “Would you like to close all applications, clear login credentials and browser history?” If Yes or No is not selected within 30 seconds, the dialog closes automatically and clears the recent history.
UC360 User Guide Additional Information You May Need to Know The following sections provide additional information on various features of the Conference Application. Audio Calls • A UC360 conference call consists of a four-way audio call in which the UC360 conference room and up to three remote parties can hear each other. The UC360 unit's audio devices consist of the hands-free speaker and 16 built-in beam forming microphones. • A conference call always starts off with a single remote party.
Conference App Conference Call Avatar Once a number is dialed, the conference party avatar enter the dialing state as illustrated below. • The animated blue rings around the photo indicate the dialing state. • The remote party's name and number are displayed. • If a photo of the called party is available from the contacts database, it is displayed. Otherwise, a grey background with an outline appears in place of the photo.
UC360 User Guide • 38 Notice that the icon in the End Call button is a horizontal handset. A convention in the Conference App is that a vertical handset means answer a call; a horizontal handset means end a call.
CHAPTER 5 CONTACTS APP
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Contacts App About Contacts Contacts lets you easily access and search contacts in the corporate directory. • Tap on the main screen. The Contacts App is displayed. If the Contacts List is empty, the Keypad is displayed.
UC360 User Guide Calling a Contact Once you tap a contact name, the following screen pops up. Task Action Call the contact Tap the number to call. Several may be listed: cell, work, home, pager.
Contacts App Searching for a Contact You can search first and last names in your Contacts. 1. Tap the search field. 2. Enter search criteria using the on-screen keyboard or external USB keyboard. Note: When you are in the Contacts App, and touch the search box, the soft keyboard will be displayed in all cases even if a USB keyboard is plugged in. Names only match at the start of the word.
UC360 User Guide Using the Keypad You can use the keypad to dial a number. • Tap . The following screen is displayed. Task Action Enter a number Type the number on the keypad Call the number Edit the number Tap on the dial pad (Some dial plans do not require this.) Press Redial the last number or contact Press Append a + sign for international dialing Press You must press and hold the 0 key until the plus sign "+" appears as the first digit.
Contacts App Dialing a URI The UC360 supports a number of third-party video conferencing services. You can access these services with SIP URI dialing. The Contacts App gives you the option to dial a SIP URI (Uniform Resource Identifier). 1. Tap The following screen is displayed. 2. Enter the URI username using the format: username@hostname. The port number is optional, for example, johndavis@abc.com.
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CHAPTER 6 DESKTOP APPS
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Desktop Apps About Using Desktop Applications The UC360 supports the following applications: • MiCollab Conference — launch MiCollab Conference and share your presentations. • Browser — launch a browser to access the web-based content and sign in to your Google® accounts and Outlook Web Access. • Picsel SmartOffice™ suite — access Microsoft® Office applications and cloud-enabled documents from Google® Docs™, Dropbox, and Box.net. • Files — short cut to launch Smart Office.
UC360 User Guide Display a Presentation on a Video Call In a conference call, you can share a presentation in the room on the HDMI monitor and with the remote participants (if they are video-enabled). Before your conference call, turn on the camera and adjust it using the Self View icon This option is only available with Video Enabled Conferencing on the UC360. . If you are using Windows 7, do the following: 1. Go to Control Panel --> System and Security --> System --> Remote Settings. 2.
Desktop Apps Using the Presentation Controls When the selected application is displayed, you will see the Presentation Controls. The dialog automatically closes several seconds after is it displayed on the initial launch. It also indicates whether you are sharing or not sharing a presentation. A shared application is displayed on the conference room HDMI device and is sent to remote conference parties via video streams. A non-shared application appears only on the UC360 LCD screen.
UC360 User Guide Selecting What Participants See on the Display When you tap to select what participants will see on the HDMI, the choices displayed depend on what is active on the UC360. • Select the display mode you wish to use. Icon Description Press this icon to share the application only with the participants. App Only Available when you have already displayed an application on the HDMI. Press this icon to share both the application and video with participants.
Desktop Apps Tips on Presentation Sharing and Video Task Press .. Navigate on your desktop Use the external mouse and keyboard or the UC360 touch screen. Switch from presentation sharing to video Press and then on the touch screen, select Switch from video to presentation sharing Press on the touch screen, select Resume application sharing if interrupted Press and then select the App icon to resume app sharing.
UC360 User Guide To return to your application if interrupted: • Press and relaunch the app. • Press and then tap to select the display mode. The Display Mode screen is displayed. • Simply press the icon to resume your previous state/activity. Accessing More Functionality While in Applications When you are in an application, the Menu function key is active for the current application.
Desktop Apps Using MiCollab Conference You can easily launch MiCollab Conference from the UC360. 1. Tap on the UC360 touch screen. 2. Tap MiCollab Conference 3. Select either Add Server and add a server if necessary, or select an MCA Server from the list by tapping on the server name in the upper left corner. 4. Enter the access code (using the keyboard). 5. Tap to join the conference. 6. Tap for more information. .
UC360 User Guide Using the Browser You can use the Browser to access web-based content and browser-based email and share information with video conference participants. 1. Tap on the UC360 touch screen. 2. Tap . You can sign in to access: • Google accounts - Gmail, Calendar, Drive, and Contacts • Outlook Web Access - Email, Calendar and Contacts. Note: Only the light version of the Outlook Web App is supported.
Desktop Apps Opening Attachments from Web-based Email You can open office attachments from web-based email without downloading them first. You can open a document in the browser during all call scenarios. When email attachments are opened in the browser, the document is displayed in the applicable Smart Office application.
UC360 User Guide Support for Web-Based Media Media embedded in web pages can be played and shared with some caveats. Not all video and audio formats will play, as Flash and HTML5 have limited support. Audio can be heard through the local speaker. You can adjust the volume using the volume keys on the UC360.
Desktop Apps Notes About Dialing Numbers from the Web Browser The Conference App determines if the conference can handle another call, and if so, will assign a conference avatar to be the one that is dialing. The dialed digits are displayed in the Contacts App. The cursor is placed at the start of the of the digits edit box in order to pre-pend any digits.
UC360 User Guide Using SmartOffice Picsel® SmartOffice™ suite provides access to MS Office applications, including PDF and Microsoft 97-2010 Word, Excel and Power Point file formats.You can use SmartOffice to access any of your presentations on a USB flash drive or SD card, as well as access to the Dropbox™ and Google® Docs. The UC360 supports a subset of the features in Picsel SmartOffice 2.1. See Appendix B, “Using Piscel SmartOffice" for more information.
Desktop Apps Clicking Web Links in Smart Office Documents You can click web links (hyperlinks) in Word documents. Currently, web links are not supported in PDF, Excel and PowerPoint documents. When you click on the web link, the browser opens to the specified web page. If you are sharing the with other conference participants, the opened browser is shared with them. Likewise, if the browser is non-shared, the web link is not shared.
UC360 User Guide Using Cisco WebEx Use Cisco WebEx™ as a simple screen sharing tool to share your desktop.There's no complicated installation. Just log into your WebEx account to start or schedule a session. Participants don't need to be WebEx subscribers to join you online. You can launch it in a variety of ways, depending on your use: • Tap on the UC360 screen. • Press the Cisco WebEx icon . You will see a sign-in screen. • Sign into your account and to start a meeting to share your desktop.
Desktop Apps Using Join.Me Use join.me™ as a simple screen sharing tool to share your desktop.You can launch it in a variety of ways, depending on your use: • Tap on the UC360 screen. • Press the join.me icon. You will see a sign-in screen. • Enter the code you received in an email link or the code given to you from the presenter. • Tap the big green arrow button. You have now joined the sharing session. If this is the first time join.
UC360 User Guide Using Remote RDP RDP stands for Remote Desktop Protocol. It is a proprietary protocol developed by Microsoft®, that provides a graphical interface to your computer. Remote (RDP) lets you access a Windows session on your PC or laptop remotely and see the files, programs, and resources exactly as you would if you were sitting at your desk, while you are using the UC360.
Desktop Apps To allow your PC to share information you must: 1. Go to Control Panel in your PC and select System. 2. On the left hand side, select Remote Settings. 3. In the subsequent window, select the appropriate Remote Desktop Settings. For the UC360, select Allow connections from computers running any version of Remote Desktop. Launching Your RDP Session • Tap on the UC360 screen. • Tap the RemoteRDP icon .
UC360 User Guide • Enter the hostname or IP Address of your computer in the first text box and press Connect. If using a PC name, ensure that you add the domain name after the name, for example, mycomputer.mitel.com. OR • If your computer’s IP Address or host name has been preset by your administrator, press Connect for the Preset Remote Computer. Your Windows login screen is shown. • Enter your password using the on-screen keyboard or the external keyboard and mouse.
Desktop Apps Pre-Saved Remote Computer To make remote desktop access easier to use, you can save your computer’s IP address/host name to a USB flash drive. 1. Insert a flash drive into the UC360. 2. Tap 3. Press the RemoteRDP icon 4. Enter your computer’s IP address or hostname in the top text box of the RDP screen and press Save and Connect. on the UC360 screen. on the Launch App Shared Mode screen. Your computer’s hostname/IP address is saved in a file called uc360RDPID on your flash drive.
UC360 User Guide Using Remote VNC If you have a Mac or Linux desktop, you can use RemoteVNC for remote access. 1. Tap on the UC360 touch screen. 2. Tap RemoteVNC 3. Tap the Host/IP field and enter your computer name or IP Address. 4. For RemoteVNC to an Apple Mac, enable Apple Mac. 5. Press Connect. 6. If prompted, enter the VNC password. 7. Login to your remote computer. for Mac and Linux desktops.
Desktop Apps Basic Rules on How Presentation Sharing Works • You can share any application. Sharing means displaying the app on the UC360 primary screen, and on the HDMI device and transmitting it via video stream to all remote conference call participants who are video capable. (This is available on Video Enabled Conferencing variant only.) • You may have access to other video conferencing services using the UC360. Occasionally, you may receive an.ics invite.
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APPENDIX A EXTERNAL KEYBOARD - SUPPORTED KEYS
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External Keyboard - Supported Keys External Keyboard - Supported Keys It is recommended that you attach a physical keyboard and mouse to the UC360. The UC360 supports only one physical keyboard and mouse. The on-screen keyboard is disabled in most cases if you have a USB keyboard and mouse attached. It is best to connect the external keyboard while the UC360 is powered off. Then power on the UC360. Alternatively, you can reboot the UC360 after the keyboard has been connected.
UC360 User Guide Qwerty Keyboard Support MiCollab Keys/ Functionality Contacts App Remote Desktop Smart Office 2 Web Browser join.
External Keyboard - Supported Keys MiCollab Keys/ Functionality Contacts App Remote Desktop Smart Office 2 Web Browser join.
UC360 User Guide Azerty Keyboard Support MiCollab Keys/ Functionality Contac ts App RDP Smart Office 2 Web Browser join.
External Keyboard - Supported Keys MiCollab Keys/ Functionality Contac ts App RDP Smart Office 2 Web Browser join.
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APPENDIX B USING PICSEL SMARTOFFICE
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Using Picsel SmartOffice Using Picsel SmartOffice SmartOffice supports the following applications: • File Browser • PDF Viewer • Word Viewer/Editor • Excel Spreadsheet Viewer/Editor • PowerPoint Presentation Editor/Viewer There are some restrictions with the current file type support for password protected files – only encrypted PDF files are supported.
UC360 User Guide UC360 SmartOffice Limitations The following limitations exist with UC360 SmartOffice support: • You cannot click web links in PDF, Excel and PowerPoint documents • You cannot print documents from Picsel SmartOffice. • When you open a Picsel or Google document with animation, the animation is not visible.
