NuPoint Messenger IP Competitive Telephone User Interface TUI User Guide

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COMPETITIVE TELEPHONE USER INTERFACE (TUI)

USER GUIDE

Summary of content (14 pages)

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COMPETITIVE TELEPHONE USER INTERFACE (TUI) USER GUIDE
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
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Table of Contents TABLE OF CONTENTS Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About Your Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your Telephone . . . . . . . . . . . . . . . . . . . . .
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Competitive Telephone User Interface (TUI) User Guide 4
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Introduction Introduction About Your Voice Mail System NuPoint Messenger™ enhances the way you communicate. You can now retrieve your voice mail messages from any touch-tone telephone in the world. NuPoint Voice™ makes it easy to play, send, answer and forward voice messages. About This Document This guide provides instructions on the functionality of the telephone user interface (TUI) that mimics the 1st level of the Octel Aria (250/350) user interface.
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Competitive Telephone User Interface (TUI) User Guide Accessing Your Mailbox All of your voice messages will reside in your personal mailbox, which you can protect by a passcode. Your System Administrator will assign you a temporary passcode to use the first time you access your mailbox. How you call into your mailbox will depend on whether you’re calling from inside or outside your company. Inside Your Company From your own extension 1. Dial the internal NuPoint Voice access number. 2.
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Setting Up Your Mailbox Setting Up Your Mailbox When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you through your first mailbox session, explains how to record a greeting and your name, and prompts you to change your temporary passcode. Menu Overview Note that your System Administrator must enable the Competitive Telephone User Interface (TUI) for your mailbox.
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Competitive Telephone User Interface (TUI) User Guide Greetings After opening your mailbox, you will be asked to record one or more greetings that callers will hear when they call your mailbox. For example, you may record one greeting that callers hear when your line is busy (such as, "I’m currently on the phone and unable to take your call") and a different one when you’re not at your phone (such as, "I’m currently away from my desk").
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Playing Messages Playing Messages When you access your mailbox to retrieve your messages, the system first tells you how many messages you have ("You have 2 urgent messages and 4 unplayed messages"). Playing Your Voice Messages After accessing your mailbox, press to play. While Listening to a Message At any time during message playback, you can Press this key To perform this action Rewind the message. Pause and restart the message.
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Competitive Telephone User Interface (TUI) User Guide When You Have Finished Listening to a Message At the end of a message, you can Press this key To perform this action Play the message again. Play the next message. Answer the person who sent the message. When you are finished recording your answer, press to send it and continue your session. Then press to send your answer to additional mailboxes if you wish. Give the message to another mailbox, distribution list, or off-system telephone number.
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Making Messages Making Messages Once you have accessed your mailbox and entered your passcode, you can make a message before or after listening to any unplayed messages in your mailbox. Remember messages can be addressed to other mailboxes, distribution lists, and off-system telephone numbers. Making a Voice Message Recording a voice message 1. Press to make a message. 2.
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Competitive Telephone User Interface (TUI) User Guide User Options The user options menu allows you to listen to the user tutorial, change your greetings, define your name and password, create voice mail distribution lists, and select call scheduling options. Accessing User Options and User Tutorial For the user options menu, press from the main menu. Press at any time to go through the user tutorial.
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User Options Using a distribution list • Instead of entering a mailbox number, enter the number of the distribution list you want to use. The system reads back the number of the distribution list. Call Schedule Options • NP WakeUp allows you to program NuPoint Voice to call you at a specific telephone number at a specific time. You can schedule wakeup calls for Monday through Friday, weekends, every day, or as needed.