MITEL 5320/5330/5340 IP Phone User Guide
5320/5330/5340 IP Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature Code ACD Agent – Log In/Out 328 Most of the following feature codes work when your phone is idle.
Answering Calls Placing Conference Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320/5330/5340 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Phone Damage Hazard. To avoid damaging the phone, make sure the phone is connected to the proper power supply before powering on. Contact your system administrator for more information. The phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 5320/5330 IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5340 IP Phone Features . . . . . . . . . . .
Contents Resetting the Phone to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Answering and Placing Calls 21 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Answering Waiting Calls . . . . . . . . . . . . . .
Contents Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Using Personal Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Using Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel Model 5320/5330/5340 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide is an overview of frequently used features. Your phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started 5320/5330 IP Phone Features The 5320 and 5330 IP Phones are shown here.1 See “Phone Feature Descriptions” on page 3 for more information about the phone features. 5320 IP Phone 1 2 3 4 5 8 6 7 5330 IP Phone 1 2 3 4 5 8 6 7 1 – Handset 5 – Feature buttons 2 – Programmable buttons1 2 6 – Dialpad buttons 3 – Display 7 – Navigation page buttons 4 – Ring/Message Indicator 8 – External speaker 1. The top three buttons on the 5320 IP Phone do not have LEDs. 2.
Getting Started 5340 IP Phone Features The 5340 IP Phone is shown here.2 See “Phone Feature Descriptions” below for more information about the phone features. 1 2 4 3 5 6 9 8 7 1 – Handset 6 – Dialpad buttons 2 – Display 7 – Programmable buttons 3 – Menu buttons 8 – Navigation page buttons 4 – Message Indicator lamp 9 – External speaker 5 – Feature buttons Phone Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently.
Getting Started Display The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and identifying callers. When idle, the display shows user information, the system time and date, and feature button assignments. Consider the following when using the display: • The 5320 IP Phone does not have a backlit display. • You can adjust the display Contrast and Brightness levels (see page 10).
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Up) or Action (Down Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone). See “Using Handsfree Mode” on page 31. Activates features. (Mute) Temporarily turns off your microphone during a call.
Getting Started Programmable Buttons The IP Phones have self-labeling, programmable buttons. The 5320 IP Phone has 11 programmable buttons. The 5330 IP Phone has 33 programmable buttons. The 5340 IP Phone has 42 programmable buttons. Each phone has the following buttons that are programmed by the system administrator and cannot be reprogrammed; however, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 15.
Getting Started Phone Signals The IP Phones have several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the phone is reset or powered on. • The following actions may cause an error tone: o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid number.
Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. The Headset icon appears when the headset is in use. You cannot use the handset or speakerphone when the phone is in Headset Mode. Disconnecting the headset automatically enables the handset. The headset must be hearing aid compatible (HAC). NOTES If your headset has a power-saver mode, make sure the system administrator has enabled the “Headset Connect Tone” feature.
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Adjusting the Viewing Angle You can tilt the phone stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit. To adjust the viewing angle: 1. Turn the phone so it faces away from you. 2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit. 3.
Personalizing Your Phone Changing Volume Levels You can change the following volume levels: • Ringer (alerting tone) • Handset • Headset • Background music • External speaker NOTE Turning the external speaker volume down to the lowest levels may prevent you from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code). You must be using the feature to change the volume level.
Personalizing Your Phone Using the Screen Saver The 5320, 5330, and 5340 IP Phones include an embedded screen saver that you can configure for your display. By default the screen saver image is disabled. When your phone enters screen saver mode, only the phone’s backlight dims. All 5340 and newer 5330 IP Phones have a backlit display. 5320 IP Phones do not have a backlit display.
Personalizing Your Phone Screen saver options include the following: • Screen saver timeout: Specifies how long your phone is idle before it enters screen saver mode. Options include 1 minute, 5 minutes, 10 minutes, and 15 minutes. By default, the timeout period is set to 5 minutes. • Display Image option: Specifies how your phone’s screen saver mode functions: o If you enable the screen saver image, the image appears and your backlight dims when your phone enters screen saver mode.
Personalizing Your Phone b. If desired, enable the Display Image option: o If you enable the Display Image option, the screen saver image appears and your backlight dims when your phone enters screen saver mode, as specified by the screen saver timeout setting. o If you disable the Display Image option, only your backlight dims (if your phone has a backlight) when your phone enters screen saver mode, as specified by the screen saver timeout setting. This is the default setting. c.
Personalizing Your Phone Changing the Text Size on a Display You can control the size of the text that appears on the display for programmable buttons. This enhancement does not apply to the text size that appears on the display for the menu buttons. Text size options include: • Large text: Provides one line of basic information for the features and functions programmed for the button. Large text is enabled by default.
Personalizing Your Phone Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker. To turn on or turn off background music: Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears. Using Programmable Buttons For quick access, you can assign feature codes, extensions, or speed-dial numbers to your programmable buttons.
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Phone Feature Page Code Automatic IC Access – On/Off 21 361 Automatic Trunk Access – On/Off 21 360 Automatic Trunk Answer 22 350 Background Music – On/Off 15 313 Barge-in 52 386 Call Forward – All Calls 34 355 Call Forward – If Busy 34 357 Call Forward – If No Answer 34 356 Call Forward – No Answer/Busy 34 358 Call Logging 39 333 Change Language 14 301 Conference 37 5 Default Station 19 394 Directory 28 307 Display Time And Date 33 300 Do-No
Personalizing Your Phone Feature Page 18 Page Code Page Receive – On/Off 47 325 Personal Call Routing On 35 363 Personal Call Routing Off 35 362 Personal Call Routing On/Off 35 364 Personal Call Routing Handoff 35 388 Program Buttons 15 397 Program Station Password 40 392 Programmable Buttons – Return to Default 19 395 Queue (Callback) Request 23 6 Record-A-Call 38 385 Redial 24 380 Redirect Call 22 331 Reminder Message 45 305 Reminder Message – Cancel 45 306 Re
Personalizing Your Phone Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the feature buttons to display the assignment. 3. Press # or (Speaker) to exit. Resetting Programmable Buttons You can reset all buttons (keys) that you have programmed to the default assignments.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons. Answering Calls Your phone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 31.
Answering and Placing Calls Redirecting Calls You can redirect calls to another extension or external number. If you have a 5340 IP Phone, you can use the menu buttons to redirect calls to the following destinations: • SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination. • IC CALL TO DND: Places your phone in DND Mode and blocks the call. See “Using DoNot-Disturb (DND)” on page 45.
Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your phone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Using Station Speed Dial You can use Station Speed Dial to store phone numbers for your personal use. Other system users do not have access to your Station Speed-Dial numbers. Storing Station Speed-Dial Numbers You can store up to 10 station Speed-Dial numbers. To store a Station Speed-Dial number: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial locations.
Answering and Placing Calls To use the dialpad to enter characters: Press the dialpad buttons as shown in the following table. Characters Represented (in Alpha Mode) Button 0 @:.,0 1 -&()1 2 ABC‘2 3 DEF!3 4 GHI*4 5 JKL#5 6 MNOñ6 7 PQRS7 8 TUV?8 9 WXYZ9 For example, to enter May 31, you could use the following sequence: 1. In Alpha Mode ( [Message] button is lit), press 6 once to enter an “M.” 2. Press 2 once to enter an “A.” 3. Press 9 three times to enter a “Y.” 4. Press 5.
Answering and Placing Calls Deleting Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (0 to 9). 3. Press # or the ACCEPT menu button (5340 IP Phones only) to select the location. 4.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The directory menu button (IC, OUTSIDE, or FEATURE—5340 IP Phones only). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 28 for dialpad button character descriptions. (Up) or (Down) or the >> (Next) or << (Previous) menu buttons (5340 IP 3.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your phone. • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the phone that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2. Hang up or place another call.
Call Features Transferring Calls to External Numbers To transfer a call to an external number: 1. While on the call, press (Transfer). 2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to select an outside line. 3. Dial the phone number. 4. Do one of the following: • Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing Call Key button to return to the caller.
Call Features Forwarding Calls You can use Manual Call Forwarding (see page 34) or System Forwarding (see page 34) to forward calls. Manual Call Forwarding The following table describes Manual Call Forwarding options. Call Forward Feature Call Forward All Calls Description Code/Menu Button (5340 IP Phones only) All incoming calls are forwarded. 355 ALL Call Forward if no Answer All incoming calls are forwarded if not answered. (The timer is set by the system administrator.
Call Features Using Personal Call Routing When you enable Personal Call Routing on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features When you enable Personal Call Routing, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Delayed Mobile Twinning Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Conference button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party (for external calls, press the Outgoing button or the Outgoing Call access code [8 is the default code], and then dial the number). 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the Conference button, and then press ON HOLD appears. (Hold). CONFERENCE PARTIES To toggle between the held callers: Press parties.
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.2 You can use Call Logging to: • View recent call activity. • View caller ID information. • Return or redial calls. To use Call Logging: 1. Dial 333 or the LOGS menu button (5340 IP Phones only). 2. Select one of the following options: • Press 1 (MISS) or the MISSED CALLS menu button (5340 IP Phones only) for missed calls.
Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions) Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).
Call Features Using Remote Programming to Change the Password You can use Remote Programming to change the station (phone) password. To use Remote Programming to change the station password: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your (DISA) password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7.
Call Features Using Remote Programming to Forward Calls See “Manual Call Forwarding” on page 34 for more information about Manual Call Forwarding. To use Remote Programming to turn on Manual Call Forwarding: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your (DISA) password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5.
Messages Messages This section describes the following system messaging features: • Inter-station messages: Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. NOTE If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name.
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder Messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder Message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder Messages. If your system administrator changes your Reminder Messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: 1. Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups To use Agent Help: 1. While you are on a hunt group call, press (Special), and then dial 375. If you hear repeating tones, one of the following has occurred: • The feature is not available at your phone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. If you hear repeating tones, one of the following has occurred: • The feature is not available at your phone.
Hunt Groups Monitoring Calls You can use Station Monitor to connect to a hunt-group call and hear both parties, but you cannot be heard by either one. inter-station Monitor stops if the hunt group member terminates, transfers, or transfers the call. You can barge-in or “steal” monitored calls, as described in the following sections. You can also record the call. See “Using Record-A-Call” on page 38 for more information about recording calls.
Cordless Devices (5330/5340 IP Phones Only) Cordless Devices (5330/5340 IP Phones Only) NOTE The 5320 IP Phone does not support a cordless module or cordless devices. You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. For more information, contact your system administrator or local Mitel provider.
Cordless Devices (5330/5340 IP Phones Only) Cordless Module The cordless module is shown here. CAUTION Phone Damage Hazard. Attempting to remove the back plate on the phone to install the cordless module before disconnecting the phone power supply may damage the phone. For information about installing the cordless module, refer to the installation documentation that is shipped with the unit.
Cordless Devices (5330/5340 IP Phones Only) Pairing the Cordless Module and Devices Before using the cordless handset or headset, each device must establish communication with the cordless module using a procedure called pairing. An IP phone can have only one cordless handset and one cordless headset. A cordless handset or headset can be paired with only one IP phone at a time.
Cordless Devices (5330/5340 IP Phones Only) Using a Cordless Device as a Remote Control When not being used to talk, the cordless handset/headset buttons can act as a remote control device to change display contrast, volume, and mute settings on the host IP phone. For example, in a remote handsfree conference setting, you can use the Volume and Mute buttons on a cordless device to adjust speaker levels and mute the microphone on an IP phone that is not within his reach.
Cordless Devices (5330/5340 IP Phones Only) Cordless Handset The cordless handset, shown below provides office mobility, allowing you to place and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a chargeable battery that charges in the handset cradle when not in use. To use the cordless handset, you must pair the handset with the phone.
Cordless Devices (5330/5340 IP Phones Only) Answering Calls To answer a call: Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset. Hanging Up To hang up: Do one of the following: • Replace the cordless handset in the cradle. • Press the hookswitch button on the handset. Cordless Handset LEDs The handset has two LEDs: • Blue – indicates the operational status of the handset.
Cordless Devices (5330/5340 IP Phones Only) Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle. For more information on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 56. To use the cordless headset, you must pair the headset with the phone.
Cordless Devices (5330/5340 IP Phones Only) Cordless Headset LEDs There are two LEDs associated with the cordless headset: • Blue – Indicates the operational status of the headset • Green – Indicates the status of the electrical charge of the battery The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the phone to the default settings. See “Resetting the Phone to the Default Settings” on page 19. Problem Possible Solution The phone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Personal Call Routing – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Personal Call Routing. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index Symbols Calls answering 21, 58, 59 camping-on to phone 23 5320/5330 IP Phone Features 2 conference 37 5340 IP Phone Features 3 conference, placing 37 emergency, placing 22 A external 24 external, placing 24 About Your Phone 1 forwarding 34 Account Codes, using 29 logs, using 39 monitoring 52 ACD Hunt Group Wrap-up Timer, stopping 50 muting the microphone 31 ACD Hunt Groups phone, queuing for 23 logging in 49 picking up (reverse transferring) 33 logging out 50 placing 22 Agen
Index G Cordless Handset 57 features 57 LEDs 58 Group Listen, using 38 Cordless Headset 59 features 59 H LEDs 60 Cordless Module 54 Handset 3 Cordless Module and Devices, pairing 55 Cordless Module Information, viewing 60 off-hook 7 Cordless Modules and Devices, pairing 55 off-hook, on-hook 7 on-hook 7 D Handset and Headset Combinations 54 Handsfree Mode Default overriding 31 access codes 16 using 31 feature codes 16 Hang Up 58, 59 programmable buttons, resetting to 19 settings, returnin
Index K P Keymaps changing 19 Page Announcement, placing 47 Paging switching 19 enabling or disabling 47 other system users 47 L using 47 Language, changing 14 Logs, call 39 Paging Feature, enabling or disabling 47 Password, Remote Programming changing 41 Low Battery Level 56 entering 40 M Personal Call Routing enabling and disabling 36 Manual Call Forwarding 34 Members, hunt group 49 handoff 36 Phone Menu Buttons (5340 IP Phones only) 6 5320 IP Phone 2 Messages 5330 IP Phone 2 cancelin
Index Remote Programming 40 System change DND settings , using 41 forwarding 34 change the password, using 41 Hold 32 forward calls, using 42 password changing 41 entering 40 information 8 password, entering 40 time and date, setting 62 Personal Call Routing 42 information, displaying 33 System Speed Dial, using 24 using 40 Reverse Transfer (Call Pickup), using 33 Ring Intercom Always, using 31 T Ring Message Indicator 4 Ring Tone changing 10 Text Size on a Display, changing 14 Time and Date
Part No. 550.
