CCC Technologies, Inc. 700 Nicholas Blvd., Ste. 300 Elk Grove Village, IL 60007 877.282.9227 www.ccctechnologies.
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Table of Contents IMPORTANT INFORMATION ABOUT WIRELESS PHONES ...................................... 1 ABOUT YOUR NETVISION® PHONE ............................................................................. 1 BATTERY CHARGING ...................................................................................................... 2 Charge/Discharge .............................................................................................................. 2 Battery attaching/detaching .....................
Display Contrast Control ................................................................................................ 16 Key Locking.................................................................................................................... 16 ACD AGENT FEATURES ................................................................................................ 17 ACD Agent Log in / Log out ..........................................................................................
IMPORTANT INFORMATION ABOUT WIRELESS PHONES Wireless telephones use radio frequencies, which are susceptible to interference from electrical devices such as motors, computers, VHF radios, and fluorescent lights. Such interference can limit the operating range of the telephone and cause noisy or interrupted reception. Walls, building wiring, and metal structures such as filing cabinets can also affect the performance of the telephone. ABOUT YOUR NETVISION® PHONE 1. Antenna - High-gain antenna. The 10.
4. Mini-headset jack - Allows you to 13. SND key - Calls the number dialed, accepts a plug a headset into phone for call, powers on the phone, and selects items in handsfree use. phone menus. 5. Serial port - For system 14. END key - Ends a call, refuses a call, powers administration use. off the phone, and returns to a previous menu. 6. Volume adjust buttons - Adjusts the 15. CLR key - Removes the last digit entered from current call volume and scroll phone the keypad. menus and lists. 7.
Placing the battery in the charger Recharge the battery in the supplied charger, either attached to or removed from the phone. NOTE: When charging the battery attached to the phone, turn off the phone before inserting it into the charger. Place the battery into the rear charger slot or place the battery and phone combination into the front charger slot. The indicators for each slot on the charger indicate the following status: GREEN - battery is fully charged and ready for use.
WARNINGS! To prevent injury or burns, do not short-circuit the battery terminals with metal objects. Use only approved batteries and charging accessories with the NetVision Phone. Do not charge the battery in a charger other than a Symbol NetVision Phone charger. OPTIONAL ACCESSORIES For the following optional accessories and replacement parts, contact your system administrator.
BASIC OPERATION Turning the phone on and off Press and release SND to turn on the NetVision Data Phone and connect to the network. A phone set up for personal operation is ready to use immediately after it is turned on. To use a shared phone, you must log on to it first; see below for more information. To turn off the phone, press and hold END for two seconds or until the display is blank. Connecting to the network The quality of communication depends on network radio reception.
NOTE: The Symbol Admin user profile is reserved for system support personnel. Out of Range When the phone is outside the network coverage area, it displays "No Network" and, when the phone is idle, sounds the out-of-range tone (one long beep and two short beeps). when the phone is active, sounds the call-waiting tone (two short beeps). You have several seconds (typically 10) to move within range of the network before the phone hangs up the call.
MAKING AND ANSWERING CALLS Answering a Call You can program your NetVision Data Phone to answer calls in one of three ways: Auto-Answering automatically answers the call after one ring. One-Key Answering requires you to press SND to answer a call. Any-Key Answering allows you to use any key but END or HOLD to answer a call. To select an answering mode: 1. Press MENU. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Phone Answer. 3. Select the desired mode. To cancel your selection, press END.
Dialing by Name This feature (if available) enables you to call other extension users by selecting their names from a menu. The system administrator stores the names. 1. Press the Vol buttons or NAME to activate the name list.Dial the extension number 2. Use the scroll keys (*<, >#) or the Vol buttons to select the desired name. 3. Press SND to place the call.
Ending a Call To end a call: Press END. NOTE: Holding down the END key for two seconds turns off the phone. Redial To redial any of the last eight numbers dialed: Press RCL, and then SND to dial the last call made or received. -orPress RCL repeatedly until the number or name of the party you want to call appears in the display, and then press SND. Speed Call - Personal To add or replace a number in your personal Speed Call list: 1. Dial the number. 2. Press STO. 3.
Speed Call - System System Speed calling lets you call numbers that the system administrator stored for access by all users on the network. To make a System Speed call: 1. Dial the speed dial number. (Ask your system administrator for these.) 2. Press SND. CALL HANDLING Two-line Calling To place another call without disconnecting the first call: 1. Press HOLD. The current call is placed on consultation hold. 2. Place the call as usual. To alternate between the two calls (Call Swap): 1. Press FCT. 2.
Conference To form a Conference when a two-party call is already in progress, or to add another party to an existing Conference: 1. 2. 3. 4. 5. 6. Press FCT. Use the scroll keys (*<, >#) or the Vol buttons to select Transfer. Press SND. Dial the number of the next party. Press SND. After the called party answers, press FCT. To return to the previous call if the called party is busy or does not answer, press FCT, select BacktoHeld, and then press SND. 7.
USING OTHER FEATURES Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Group Pickup. 3. Press the SND. The call is re-routed to your phone. To answer a call that is ringing at another extension that is not in your Pickup Group: 1. 2. 3. 4. 5. Press FCT. Use the scroll keys (*<, >#) or the Vol buttons to select Call Pickup. Press SND. Dial the number of the ringing extension. Press SND.
When the extension becomes free your phone rings; answering automatically connects you to the extension. To respond to a camp-on (indicated by a tone) without ending the call in progress: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select Swap. 3. Press SND, and then speak to the calling party. To alternate between the two calls (Call Swap): Repeat the above steps. Do Not Disturb Activating Do Not Disturb (DND) prevents calls from ringing your phone.
3. Press SND to view the last new message received. 4. Press SND repeatedly to scroll through messages or type in the number corresponding to a specific message. Press RCL repeatedly to scroll through the Subject, Sender and Recipient fields. To delete a message: Press FCT while viewing the message. Night Answer To answer an external call while the system is in off-hours (Night Answer) mode: 1. 2. 3. 4. Press FCT. Use the scroll keys (*<, >#) or the Vol buttons to select AnsNightBell. Press SND.
CUSTOMIZING YOUR PHONE Access the features discussed in this section from the User Options Menu. To view the User Options Menu: 1. Press SND. 2. Press the MENU key. 3. If not logged on to the phone, use the scroll keys (*<, >#) or the Vol buttons to select User Options, and then press SND. To select a menu choice: 1. Use the scroll keys(*<, >#) or the Vol buttons to select a choice. 2. Press SND. To cancel a menu selection: Press END. Ringer Style To change the ringing style: 1.
Earpiece Volume This sets the volume for all calls. To set the volume for the current call only, see Making and Answering Calls. To set the volume for all calls: 1. Select Play Volume from the User Options menu. 2. Use the scroll keys(*<, >#) or the Vol buttons to adjust the volume from L(low) to H(high). 3. Press SND. Auto-Answer Ring To set the auto-answer ring: 1. Select AutoAns Ring from User Options menu. 2. Select LED, vibrator, or a tone value from 1 to 6. 3. Press SND.
ACD AGENT FEATURES ACD (Automatic Call Distribution) is a method of routing large volumes of calls directly to a selected group of extensions (Agents). If your phone has been designated an ACD Agent, then the features described in this section are available to you. ACD Agent Log in / Log out ACD calls are directed to logged in Agents only. As an Agent, you are assigned a 1- to 7digit identification number to log in with. To log in or out: 1. 2. 3. 4. 5. Press FCT.
To cancel the after work timer from an idle phone: 1. Press FCT. 2. Use the scroll keys (*<, >#) or the Vol buttons to select CnclWrkTimer. 3. Press SND. Your phone is now ready to receive another ACD call. NOTE: If you make a call or answer a non-ACD call, the timer is automatically cancelled. Be prepared to answer another ACD call when the current one ends. Call an ACD Agent To call another ACD agent: 1. Dial the agent's ID number. 2. Press SND.
REGULATORY AND PATENT INFORMATION Radio Frequency Interference Requirements: This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the Federal Communications Commissions Rules and Regulation.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Patents This product is covered by one or more of the following U.S. and foreign Patents: U.S. Patent No.
